The Director of Outpatient Cardiac Services- Regional Health Heart and Vascular Institute (HVI) works with the physicians, advance practice providers and caregivers to ensure the delivery of efficient and quality medical services to patients and referring physicians. The director designs, implements and maintains the outpatient processes that deliver an effective and efficient work flow in a team environment. The Director is responsible for the clinic budgets, serves as a liaison with medical staff and other personnel, promotes the maximum growth and development of each employee, supports caregivers and assures patient advocacy. Uses quality metrics for planning, organizing, growth initiative development, directing and controlling of the daily operations and clinical practice. The Director must maintain a positive and progressive mindset towards change to ensure the clinic operations are evolving with the ever-changing cardio/vascular health care environment.
Duties and Responsibilities
Oversees and ensures the efficient clinic operations , ensuring a high level of productivity and providing operational and technical direction. Continually monitors the functioning of the clinic, resolves problems, and revises operations as needed. Monitors key performance indicators and identifies and implements areas for improvement.
Actively supports the organization’s purpose, vision, values, and strategic priorities. Develops, implements, and oversees processes to ensure that established policies, goals, and objectives are achieved.
Demonstrates strong leadership skills, including the ability to approach complex problems with creativity, sensitivity and sound judgment.
Responsible for the overall patient and family experience and the resolution of any patient and family concerns or complaints.
Develops, manages, and is accountable for annual operating and capital budgets. Controls expenditures within approved budget.
Manage day-to-day operations of Administrative Support Services, CV Diagnostics, Pacemaker/ICD, EP Services, Lab Services, Nurses and others areas as assigned.
Monitors the need for changes in the health care delivery process and initiates new services as needed.
Meets regularly with supervisors to provide direction to daily work routine of staff and plan future directions of the various departments that supervisors are responsible for.
Work with HVI Safety Committee, Corporate Responsibility and Quality, Safety and Risk Management along with other clinic manager/supervisors to maintain operational standards that meet JACHO and other certifying agencies requirements.
Reviews patient scheduling to ensure community needs are met.
Ensures best practices are implemented and maintained.
Manages caregivers in a supportive and professional manner providing guidance, constructive input and positive feedback. Completes employee performance reviews.
In consultation with HR, oversees recruiting, interviewing, hiring, and disciplinary process for caregivers. When necessary, defines appropriate disciplinary action and administrates within policies and procedures.
Lead and organize the Regional Health Annual Cardiac Symposium
Establishes and maintains effective communication and working relationships with physicians and advanced practice providers. Responsible for provider relations including practice management, retention efforts including ensuring appropriate mentoring and on-boarding, follow up, and problem resolution.
In partnership with leadership ensures continuous quality improvement and a provision of high-quality, cost-effective, and accessible medical care to all patients.
Participates in community activities and builds and maintains positive community partnerships/relationships.
Determines physical maintenance, facility, and equipment needs and repairs and coordinates with internal and external resources.
3 to 5 years of leadership experience in an outpatient clinic setting
Regional Health is an integrated health care system with the purpose of helping patients and communities live well. The organization, with headquarters in Rapid City, S.D., provides community based health care in more than 20 communities in two states and 32 specialty areas of medicine. As the largest private employer in western South Dakota, Regional Health comprises five hospitals, 24 clinic lo...cations and employs nearly 5,000 physicians and caregivers. Regional Health is committed to the future of medicine, with medical training partnerships, a medical residency program, and more than 130 active research studies.