This position is responsible for the overall information system operations for TLRA. This includes planning, organizing, implementing, and managing of personnel and resources, required to maintain effective and efficient systems, and operations for TLRA. The Systems Department in TLRA supports 120+ users, both onsite and remotely. TLRA operates primarily in a networked environment, and has multiple applications used to support the business needs. This includes oversight and maintenance of TLRA specific servers, our core collections software applications, interfaces with our client base patient accounting systems, and our call center predictive dialer application. This role also includes accountability for technical processes, decision support information, and initiatives to ensure normal service operations are maintained or restored as quickly as possible while maintaining minimum disruption to the business. This includes maintaining Business Continuity Plans for all TLRA system applications. The Information Management Manager is expected to have practical knowledge of all of TLRA's business lines and services, operational procedures and work functions, client service level agreements and expectations, and collection systems functionality. Direct interaction and communication is required with clients at all levels, including Directors, CFOs, and other Management Associates. This position is expected to provide the leadership needed to keep the internal staff, suppliers, clients, vendors and management informed of departmental activities, needs, problems, recommended solutions, and administrative matters on a regular basis. The position also acts as a resource available for education and consultation to clients and associates.
Promote and lead a shared mission, vision, identity, and culture.
Maintain an environment committed to understanding the expectations and requirements of TLRA's customers and clients.
Develop and sustain communication and relationship will all clients.
Manage all activities and personnel in the information systems department
Direct all training and performance management.
Manage work processes, develop realistic plans and timetables, and implement performance measures to track progress, outcomes, and accomplishments.
Establish measurable goals and best practices that focus on client expectations and financial success.
Act as a liaison working with IM support from client networks and/or CHRISTUS Health Corporate IM Department.
Maintains minimum disruption to business by assuring all supported applications are performing within expected service levels.
Ensures the TLRA systems disaster recovery plan is documented, complete, and current, and educated to all appropriate personnel.
Ensure guidelines and procedures are documented and current for all systems and support operations. Also ensures all IM staff members are versed accordingly in these guidelines.
Participate in the planning and implementation of strategic and business plans.
Provide annual budget for areas of responsibility.
Maintains system efficiencies and appropriate system utilization levels of all TLRA applications.
Ensures all system data is stored and "backed up" appropriately and timely according to established criteria.
Ensure timely response and follow thru on all internal help desk inquiries maintained and managed by TLRA.
Keep abreast of current trends and developments in the industry and provide recommendations on opportunities to improve or expand services.
Identify, develop, and implement systems needed to support the business objectives of TLRA.
Provide effective and routine communication and reporting to customers that identify opportunities for improvement, problem resolution and enhancement for TLRA's services.
Maintain professional growth, skills, and competencies to continuously improve the quality of services provided.
Bachelor's degree, Management Information Systems preferred
Advanced computer skills including; MS-Office, Databases; e.g. SQL, and Business Intelligence; e.g. Business Objects
Ability to read and comprehend financial statements, computer generated performance reports and legal documents
Exceptional communication and organization skills
Advanced interpersonal skills to effectively interface with customers
Must be able to initiate projects, follow through, achieve outcomes, and work independently
Detail and deadline oriented
Minimum 10 years experience managing multiple areas of computer systems operations, technical support, operating systems, and applications
Strong knowledge of computer networks including administration
Strong knowledge of Meditech patient accounting systems
Working knowledge of Unix operating systems
Working knowledge of collection operations and applications
Working knowledge of Dialer infrastructure and applications
Strong end-user systems knowledge
Strong project management experience
Knowledge of basic accounting principles
Ability to communicate with various clients and teams throughout the Health System as well as external clients
Timeliness, accuracy, and the ability to prioritize multiple processes and meet critical deadlines is essential
Our Mission: WHY WE EXIST. To extend the healing ministry of Jesus Christ. Our Core Values: WHAT WE BELIEVE IN.DIGNITY Respect for the worth of every person, recognition and commitment to the value of diverse individuals and perspectives, and special concern for the poor and underserved. INTEGRITY Honesty, justice, and consistency in all relationships. EXCELLENCE High standards of service and per...formance. COMPASSION Service in a spirit of empathy, love, and concern. STEWARDSHIP Wise and just use of talents and resources in a collaborative manner.Our Vision: WHAT WE ARE STRIVING TO DO. CHRISTUS HEALTH, a Catholic health ministry, will be a leader, a partner and an advocate in the creation of innovative health and wellness solutions that improve the lives of individuals and communities so that all may experience God's healing presence and love. Our Name and Symbol:WHO WE ARE. CHRISTUS is Latin for "Christ," and proclaims publicly the core of our mission. OUR NAME choice also recognizes the heritage of our two congregational sponsors, the Sisters of Charity of the Incarnate Word in Houston and San Antonio. Jesus Christ is the Incarnate Word, the Word of God made flesh. It is, therefore, only fitting that it is in another form of His name that our health ministries are called together. OUR SYMBOL Reflects the healing ministry of Jesus Christ - a combination of a medical cross and a religious cross. The flowing banner on the cross is a common symbol of the risen Christ, while the royal purple signifies Christ. The flowing banner also conveys a sense of motion as we move forward into a new era of service to our communities.