The Application Analyst I for the Clinical Service Management Team provides support for applications as outlined in the CHRISTUS Application Portfolio. * Support responsibilities include Tier 2 application support of low to medium complexity for a large portfolio of clinical applications within a large, multi-regional Healthcare System. * Handle incident and problem management support following the outlined ITIL processes. * Provides 24/7 support for all clinical applications with an understanding of the HCIS and third party clinical (eg: MEDITECH, McKesson, Cerner, Pyxis, etc.) which includes functionality, technical architecture, workflow, routine and non-routine processing, and HCIS structure. * Works in a team setting and provides quality support to both internal and external users with a focus on customer service and timeliness. * Provides/coordinates resolution of issues while recommending procedures and controls for problem prevention, escalation, etc. * Follows the outlined Service Management Processes including issue/request SLA and SEV1 and 2 application outages. * Responsible for thorough documentation within call tracking database and knowledge database to document work around or resolution of frequent incidents to enhance quality of problem resolutions for future incidents. * Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. * Assist users with optimizing the use of assigned applications through dictionary or table changes. * Set priorities, plans and manages a diverse set of tasks. * Responsible for post-implementation support of applications and strategies that will further the organization's business and healthcare delivery success. * Required to work outside of normal working hours during on-call rotation or during significant outages. * Perform the debugging, testing and support of applications during the implementation life cycle. * Contact vendors regarding service issues to receive support information or assistance as instructed by Project Manager or Resource Manager.
Our Mission: WHY WE EXIST. To extend the healing ministry of Jesus Christ. Our Core Values: WHAT WE BELIEVE IN.DIGNITY Respect for the worth of every person, recognition and commitment to the value of diverse individuals and perspectives, and special concern for the poor and underserved. INTEGRITY Honesty, justice, and consistency in all relationships. EXCELLENCE High standards of service and per...formance. COMPASSION Service in a spirit of empathy, love, and concern. STEWARDSHIP Wise and just use of talents and resources in a collaborative manner.Our Vision: WHAT WE ARE STRIVING TO DO. CHRISTUS HEALTH, a Catholic health ministry, will be a leader, a partner and an advocate in the creation of innovative health and wellness solutions that improve the lives of individuals and communities so that all may experience God's healing presence and love. Our Name and Symbol:WHO WE ARE. CHRISTUS is Latin for "Christ," and proclaims publicly the core of our mission. OUR NAME choice also recognizes the heritage of our two congregational sponsors, the Sisters of Charity of the Incarnate Word in Houston and San Antonio. Jesus Christ is the Incarnate Word, the Word of God made flesh. It is, therefore, only fitting that it is in another form of His name that our health ministries are called together. OUR SYMBOL Reflects the healing ministry of Jesus Christ - a combination of a medical cross and a religious cross. The flowing banner on the cross is a common symbol of the risen Christ, while the royal purple signifies Christ. The flowing banner also conveys a sense of motion as we move forward into a new era of service to our communities.