Reporting to Michael Gentry, Senior Vice President and COO, the President, Ambulatory Services will be responsible for leading Sentara Healthcare’s ambulatory and medical group operations – a $450M enterprise. A critical strategic emphasis for the President, Ambulatory Services will be focused on redefining, redesigning and enhancing customer accessible and cost effective, medical group and ambulatory services to assure the business success of the Sentara Medical Groups and Ambulatory Division. The President, Ambulatory Services should also build and execute strategies that benefit other Sentara Provider and Health Plan divisions and strategy referral channels downstream. He/she will be responsible for establishing a shared vision across the four Sentara Medical Groups that positions the groups for further integration over time. The President, Ambulatory Services will play an impactful role in redefining the system’s relationship with the consumer by: redesigning access and service delivery based on the desired experience of member and patients while forming lifelong relationships with consumers assisted by personalized digital solutions to address the unique needs of those with chronic illness. The President, Ambulatory Services will envision, develop and advance a critical medical group and ambulatory operating platform focused on the retail, ambulatory healthcare component of the system and maximize their access and value to consumers.
KEY RESPONSIBILITIES Through the leadership of medical group and ambulatory services across Sentara Healthcare, the President, Ambulatory Services will develop consumer friendly processes that are easy to use and provide information consumers need to make informed decisions, easily navigate through the system and strengthen the Sentara brand.
In this role, the President, Ambulatory Services will:
Foster an environment that promotes innovation and change across the medical groups and ambulatory division.
Redesign existing ambulatory services into dynamic retail destinations. Leverage operating responsibilities for innovation around the consumer experience. Will be accountable for the P&L of the medical groups and ambulatory services.
Develop and drive a passionate, consumer focused vision, strategy and execution plan for the organization that can seamlessly accommodate consumer relationship building, business and clinical needs.
Develop business cases to turn early stage investments, strategic growth funding, or fundamentally new business models into strategic assets and eventually new revenue streams by developing new ambulatory retail strategies.
Conduct ongoing market assessment to identify and prioritize attractive opportunities, including commercialization of services, potential acquisitions, alliances, licensing opportunities and collaborations that support Sentara’s strategy and mission.
In partnership with the CIO and the SVP of Marketing and System Development, guide the organization towards adopting new technologies and other new initiatives to move point of care onto a digital platform.
In partnership with the President of Sentara Health Plans, actively develop and execute strategies with the health plans to serve Sentara’s members with high quality, innovative services and support the growth of the plans.
Develop an analytic method to measure improvement in consumer experience, and reinforce a discipline around gathering facts and data to improve the overall consumer experience.
Set the broader strategy for consumer medicine for the system and interact with the regions to ensure alignment.
Collaborate with strategy, marketing and operations to define and segment the customer enhancing the consumer experience to drive business growth.
Work closely with clinical and system leadership to implement new programs, technologies and strategies that improve care delivery across the entire care continuum.
Foster a culture of high quality patient?centered care across medical group and ambulatory services.
In collaboration with the Chief Physician Executive and EMR team, identify and prioritize key Electronic Medical Record optimization opportunities to improve care delivered and efficiency in the practices.
Recruit and retain a management team and staff that can achieve ambitious goals and can champion ideas across the broader healthcare system.
Standardize organizational structure, systems and processes across the regions that align with the overall
DESIRED STRATEGIC OUTCOMES
Creatively identifies and begins to capture opportunities for growth and operational improvement and efficiency around the edges of his/her P&L platform. The President, Ambulatory Services will:
Transform Sentara’s retail footprint and medical groups using a consumer?centric business model;
Track existing consumers and look for their adoption of new and existing products. Track growth of new consumers.
Transform service delivery based on a desired experience of members and patients improving access and satisfaction resulting in significant growth.
Grow existing markets and expand to new markets. Develop new products that leverage the advantages of an integrated health system.
Partner with operational leaders and manage joint?venture partners to enhance current relationships and future opportunities.
Create products and services that foster ongoing relationships with our consumers and maintain connectivity with consumers by developing systems, programs and tools that identify, track and align with consumer needs across broader timeframes approaching the span of their lifetime.
Provide personalized digital solutions that foster a lifelong engagement with Sentara and improve personal health.
Ten years in healthcare leadership roles
5 years working with an organization of similar size and complexity
Track record of innovation within the ambulatory clinical space
Experience managing complex healthcare operations
P&L oversight of $200M+ with a track record of inspiring financial performance
A history of transformational improvement
Internal Number: 116295BR
About Sentara Healthcare
Sentara Healthcare (Sentara) is a not-for-profit health system operating more than 100 sites of care, serving residents across Virginia and northeastern North Carolina. This includes 12 acute care hospitals: seven in Hampton Roads, one in northern Virginia, two in the Blue Ridge region of Virginia, one in southcentral Virginia and one in North Carolina. With net revenues of $6.3 billion, Sentara also offers advanced imaging centers,nursing and assisted?living centers, outpatient campuses, physical therapy and rehabilitation services, home health and hospice agency, a 3,800 provider medical staff, and four medical groups. In addition, Sentara provides medical transport ambulances and Nightingale air ambulance, and extends health insurance to 520,000 people through Optima Health its award winning health plan. For more than a decade, Modern Healthcare magazine has ranked Sentara as one of the nation's top integrated healthcare systems. Sentara is a national leader in heart and kidney care, stroke care and infection prevention, and was the first in the nation to pioneer and develop the eICU- a remote monitoring system for intensive care units that originated out of Sentara Norfolk Gene...ral Hospital. Sentara’s dedication to improving and increasing medical options for its patients is reinforced by ongoing participation in national and international research. These vital medical trials help Sentara advance toward itsmission of improving health every day.Sentara Healthcare’s 2017 Strategic Plan highlights three strategic imperatives:1. Clinical Quality and Safety – in order to achieve better health for our members and patients2. Consumer Centricity – in order to provide an exceptional, desired experience3. Growth and Innovation – in order to grow existing and new marketsMissionWe improve health every day.ValuesPeople, Quality, Patient Safety, Service and IntegrityAdditional information about Sentara Healthcare can be found on its website: www.sentara.com andwww.optimahealth.com