Bachelor’s degree in nursing or related field required with a minimum of 3 years practice experience in a healthcare setting. Additional experience in risk management, performance improvement, and/or patient safety is also required. Education and previous work experience should assure knowledge of healthcare facility/physician practice operations; principles of risk management, performance improvement processes and patient safety; regulatory environment, accreditation requirements, standards of care applicable to various healthcare settings; the ability to develop and present education programs to diverse audiences; organize and analyze risk management, claims, and performance improvement data and develop recommendations; research complex issues and develop recommendations for risk reduction strategies. The employee must be able to develop graphic displays of claims data and interpret findings/trends using basic statistical analysis. Must have the ability to communicate in a professional manner both verbally and in writing; have experience in intra- and inter-organization communication; subscriber communication, feedback, and service improvement; the ability to communicate with all levels of employees in various healthcare settings; and receive and process multiple inquiries simultaneously. The employee must be able to identify and solve problems at both the individual and organizational levels. This includes the ability to assimilate information, identify problems, and develop alternative plans of action; capability of eliciting information needed for problem identification; skills to manage multiple activities and projects simultaneously; and ability to diplomatically handle problem situations. The position requires the ability to stand, walk, kneel, lift and carry/push up to 25 lbs. Employee must have manual dexterity sufficient for proficient operation of a personal computer. A valid driver’s license is required, and a personal vehicle is necessary for business travel, including overnight travel. Some out of state travel may be required. | 
