End User Support Technician I
Geisinger
| JOB TITLE: End User Support Technician I LOCATION: Geisinger Office Building I DEPARTMENT: IT Client Technologies Support WORK SCHEDULE: Days WORK TYPE: Full Time (1.0 FTE)
JOB SUMMARY:
End-User Support Technicians are part of an innovative End-User Computing team that is focused on maximizing the end-user experience, supporting and deploying EUC solutions and delivery of solutions to enhance workforce productivity. The EUC Support Technicians are the primary technical interface and support group to Geisinger’s workforce for hardware upgrades, break fix services and for the coordination and deployment of hardware and/or software.
SPECIFIC POSITION DUTIES:
Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.
COMPETENCIES AND SKILLS:
Ability to accurately diagnosis, troubleshoot and repair Windows, Mac and iOS operating system issues. Ability to accurately diagnosis, troubleshoot and repair hardware issues with computers, printers and peripherals. Ability to accurately and efficiently install new and redeployment computer hardware. Demonstrated interpersonal skills such as telephone skills, communication skills, active listening and customer care. Demonstrated ability to work collaboratively in a team environment. Displays the ability to organize daily tasks and work independently with minimal supervision required. Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy. Possesses a working knowledge of Microsoft Office 365 with a focus on Outlook. Shows familiarity with Microsoft Active Directory and Microsoft System Center Configurations Manager (SCCM). Demonstrates a working knowledge of network connections and a basic understanding of network hardware.
EDUCATION AND EXPERIENCE:
Required/Preferred Experience:
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in an office/clinical environment however, it may involve travel. Moving equipment that may exceed 50 lbs is involved. Ability to climb ladders Ability to daily move or traverse throughout the Geisinger facilities. Ability to drive a vehicle Must be able to work flexible hours as needed (nights, weekends, etc.)
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
GEISINGER MEDICAL CENTER: (GMC), located Danville, Pa., the largest tertiary/quaternary care teaching hospital in the region, is licensed for 475 beds, including 89 pediatric beds in the Janet Weis Children’s Hospital. GMC, a Magnet Hospital, maintains the region’s only Level 1 Regional Resource Trauma Center with additional qualifications in pediatrics. GMC offers an array of highly specialized medical and surgical services, including neurosciences, cardiovascular services, transplantation, women’s health (in the Women’s Pavilion), oncology and orthopaedics. The Hospital for Advanced Medicine serves as an integrated center for the most critical patients. Outpatient services are available on and off campus.
ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. *Domestic partner benefits not applicable at Geisinger Holy Spirit.
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