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Maintains positive relationships with network providers, coordinating duties across teams and providing ongoing guidance and support to all stakeholders
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Ensures the provision of necessary reporting, tools, support and guidance to team members and participating providers
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Establishes and oversees processes required for effective network operation
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Ensures all required documentation is maintained and accurate
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Promotes provider engagement to support established goals and objectives
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Helps ensure financial and clinical data is accurate, accessible and reportable
TECHNICAL CAPABILITIES
LEADERSHIP -
- Motivates and inspires others to perform at a high level. Puts aside personal needs and considerations for the good of the team. Communicates in a positive and constructive way, demonstrating an enthusiasm for team and unit goals. Takes appropriate risks and accepts personal accountability for actions and decisions. Gets others to share challenges and perform as a valuable member of the team and unit. Accomplishes results through influence, coaching, communication and commitment with minimal use of authority and control.
OPERATIONS PLANNING -
- Demonstrates ability to forecast resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, meet deadlines, and organize work. Merges diverse points of view into shared goals and objectives. Plans for and anticipates events outside of immediate responsibility. Identifies relevant stakeholders and gains their commitment. Proactively anticipates problems and obstacles. Able to absorb changes to major assignments while maintaining a high level of performance. Competently handles multiple assignments and projects simultaneously. Sets priorities with a proper sense of urgency and importance. Develops creative ideas and takes innovative action to achieve planned goals and objectives.
PEOPLE MANAGEMENT -
- Successfully resolves conflicts. Aware of the values, abilities and needs of others. Demonstrates the ability to create a positive work climate, establishing a feeling of partnership and empowering others. Practices and rewards behaviors supportive of company values.
COMPLIANCE -
- Demonstrates knowledge of the appropriate rules and regulations and applies them in difficult, stressful and complex situations. Able to interpret and explain rules and regulations that are ambiguous or unclear. Directs others in interpreting rules and regulations on the job and trains others in them.
BUSINESS RESULTS -
- Develops and implements appropriate measures for attaining well-defined business results and tracks progress in meeting goals and objectives. Consistently demonstrates a strong focus on quality in spite of competitive, budget, and time pressures. Anticipates and responds effectively to stakeholder needs. Sensitive to changes in the environment which may impact stakeholder satisfaction, quality, or profitability. Able to specify clear, precise personal objectives.
QUALITY MANAGEMENT -
- Provides analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions. Has helped establish, communicate and monitor standards for quality and excellence. Demonstrates the ability to work on and improve a current business process, product or service.
CORE ACCOUNTABILITIES
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Organizational Impact: Directs activities to achieve operational plans with some near-term effect on results.
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Problem Solving/ Complexity of work: Identifies issues, gathers facts to resolve technical and operational problems.
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Breadth of Knowledge: Applies in-depth knowledge and skills of a professional/technical area and basic management knowledge to manage the work of the team.
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Team Interaction: Supports the Director, Network Operations in leading a complex department with a focus on implementation. Typically executes on a short to medium term strategies.
CORE CAPABILITIES
SUPPORTING COLLEAGUES:
- Develops Self and Others: Enthusiastically invests time and energy in developing self/others to help improve performance and gain knowledge in new areas.
- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
- Communicates Effectively: Recognizes group interactions and modifies own communication style to suit different situations and audiences.
DELIVERING EXCELLENT SERVICES:
- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
ENSURING HIGH QUALITY:
- Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
- Ensures Continuous Improvement: Applies past learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
- Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
MANAGING RESOURCES EFFECTIVELY:
- Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.
FOSTERING INNOVATION:
- Generates New Ideas: Proactively identifies new ideas/opportunities to improve processes beyond conventional approaches.
- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.
BASIC QUALIFICATIONS
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Bachelor's Degree (or equivalent experience) (Required)
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5 years relevant experience (Required)
