Application Description
MyChart Shared Patient Record is your direct connection to patients (via mobile app or browser) for better care, access, and revenue collection. It replaces high-cost mailings and phone calls like those for lab results or medical questions with online interactions that improve patient satisfaction and save money. Self-triage, with decision-tree questionnaires, can direct patients to better answers faster and when needed, offer a clinic appointment or video visit. On-demand video visits give the double benefit of patient convenience and provider efficiency. Scheduling integration can offer cancelled appointments to patients on the waitlist or check them in using geolocation. Connected IoT devices automatically share data. Billing integration allows co-pay and other balance collection directly through the app, as well as integrated financial assistance. Proxy access lets MyChart users view records for their children or elderly parents in their care, and also manage advance care planning in a place that s visible to providers.
MyChart Bedside is a tablet-based system that helps improve the care experience for hospitalized patients and their families. It provides details on the patient s treatment team, scheduled procedures, lab results, electronic requests for services, and educational materials with support for rich content such as streaming video, images, and websites integrated with in-room TVs. Integrated questionnaires decrease administrative hassles for nurses.
Role Description
The Application Analyst is primarily responsible for supporting the design and build of the Epic application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. The Application Analyst is responsible for the installation and upgrades and the configuration of the application. The Application Analyst assists in the coordination of end-user support activities. The Application Analyst creates the test plans for the application, executes the test plans and version upgrades, and documents all test outcomes, including troubleshooting and support. The Application Analyst is responsible for addressing basic user or build issues, recommending mitigation plans and escalating more complex issues. The Application Analyst also provides on-call support for the application through go-live.
Essential Functions:
The Application Analyst is the primary support for the Application Lead for the related Epic application. In addition to the duties discussed in the Role Description, the Analyst is responsible for the following:
1) Executing Application Design and Build:
Designing and building the related application
Working with Operations to optimize the design of the application s capabilities and workflows
Performing a thorough review of all Foundation Build Content and workflows for application
Participating in unit, application, and integrated testing for system functionality
Building data fields, screens, templates, and user-defined functionality, as required
Reviewing the proposed training curriculum
Following build standards and maintaining synchronization between environments in collaboration with environment team
2) Application Support:
Providing go-live support for users on new applications, including functionality
Providing on-call support for application through go-live and post go-live
Representing application in Integrated Area Workgroups
Supporting continuous documentation of system modifications and updates
3) Documentation and Communication:
Maintaining and closing support tickets
Logging decisions and issues/risks in tracker
Supporting application governance needs, including development of business case for decisions
Maintaining version control of work flows, issues/risks log, and decisions tracker
Supervising basic issues and roadblocks, escalating issues as needed
Communicating with supervisors to determine necessary escalations
4) Project Management:
Recommending areas for process improvement
Assisting with development of future state materials
Following the process for identification, tracking, resolution and closure of all issues
Following the change control process and any required changes
Coordinating test plans and new systems, complying with version upgrades and system modifications
Qualifications:
Education
Preferred: Bachelor s degree or equivalent years of relevant work experience
Minimum: Associate s degree or three (3) or more years of relevant work experience
Work Experience:
Preferred: Three (3) years relevant experience in a health care setting
Minimum: One (1) year relevant experience
Preference for knowledge and work experience with integrated digital patient information and access management
Preference for knowledge of current patient digital access workflows and processes
Demonstrated interest in supporting the development and build of the application
Preference for knowledge and work experience with phlebotomy
Preference for knowledge of current phlebotomy workflows and processes
Demonstrated interest in supporting the development and build of the application
Licenses and Certifications:
Minimum: Obtaining applicable certification will be an expectation of the role
Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable
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