Principal Trainer, Cadence & Prelude

RWJBarnabas Health

Details

Posted:

September 18, 2019

Location:

Oceanport, New Jersey

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Salary:

Open

Type:

Full Time

Discipline:

Operations

Application Description
Cadence Enterprise Scheduling and Prelude Registration and self check-in kiosk for patients to schedule visits and procedures in Epic. The application also provides tools that help improve patient services, keep appropriate slots open, and make efficient use of staff and other resources. MyChart integration helps patient self schedule and cancel appointments to boost patient satisfaction.
Role Description:
The Principal Trainer is responsible for the development of Epic application-specific trainings, including the development of classroom and web-based training content, the build of the training data in the environment and executing the train-the-trainer program for credentialed trainers. As needed, Principal Trainers will deliver in-classroom training.
Essential Functions:
The Principal Trainer is the primary contact for the development of application-specific trainings, including training materials development and management. In addition to the duties discussed in the Role Description, the Principal Trainer is responsible for the following:

1) Workflow Analysis and Curriculum Design and Development:
Assisting in the documentation and tracking of decisions regarding RWJBH base build functionality versus what will be reconfigured throughout Alignment sessions
Participating in Alignment and Adoption sessions
o Pre-session, align application specific lesson plans with session topics
o Post-session, record functionality and workflow decisions
Assisting in the identification of end-users (role and headcount) requiring training on applicable Epic application
Reviewing Epic s Training Wheels to gain an understanding of the lesson plan matrix development required
Reviewing the e-learning tools that will be available to end-users
Identifying gaps in Training Wheels content or availability and what is required for RWJBH workflows/functionality
Developing training course catalog with descriptions by end-user role
Shadowing the roles to be trained if not familiar with departmental role to develop an understanding of end-user job functions/workflows and to create crosswalk documents (illustrating the gap between the current and future states)
Developing role specific lesson plans that include workflow driven teaching scenarios and with sample patient data in the training environment to support the scenario
Developing and implementing an end-user curriculum, including facilitator s guides, playground practice exercises, participants manuals/workbooks, e-learning modules, quick start guides, tip sheets and workflow bulletins, F1 functionality (Epic s context-sensitive help function)
Designing and developing end-user competency exams
Developing and participating in curriculum review process that includes build analysts, SMEs, and Epic AC/AMs for Good Install requirements
Completing the Training Environment build create all users, patients, scenarios (orders, schedules, etc.) for each role trained
Utilizing the following additional tools from Epic for development of the training environment:
o Auto Resulter provide fake results in training patient charts in real time
o Patient Duplicator/Mitosis tools to duplicate master training patients
o Patient Teleporter tool to move patient information from one environment to another
Developing plan to quickly analyze and execute end-user refresher training based upon identified gaps during go-live

2) Train the Trainer Program and Management:
Working with the Training Project Manager to develop the Credentialed Trainer (CT) program
o Supporting schedule development for both application specific sessions and general administration (i.e. LMS, etc.) sessions
o Developing schedule for practice teach backs and paneling presentations
Executing Credentialed Trainer (CT) program:
o Training CTs how to train end-users (Train the Trainer) review all classroom and web-based curriculum
o Facilitating teach back sessions and provide feedback to CTs
o Validating CT competency to train end-users (test and presentation to panel)
Assigning CTs to class schedule
Delivering super user training

3) Training Execution and End-User Support:
Managing and monitoring the execution of end-user training
o Managing CT class assignments daily
o Delivering end-user training (as needed)
o Providing support to CTs during end-user training (i.e. troubleshooting environment issues, etc.)
Designing and developing the methodology for tracking and reporting end-user training statistics (e.g. attendance, competency, success rate, etc.)
In collaboration with Security Analysts and Application Leads, developing process for distribution of Epic User IDs based upon competency exam results
Assisting in the development of an ongoing education program based on regular analysis of data pertaining to end-user competence and confidence in using key and advanced functions of the system
At Go-Live, Principal Trainers will be:
o Providing one-on-one or remedial training for end-users as needed
o Attending go-live triage meetings to solicit and facilitate end-user feedback on system
o Developing just-in-time tip sheets
Being flexible in terms of work schedule management and accessibility during training delivery and Go-Live
Providing go-live support for users on new applications, including functionality
Providing on-call support for application through go-live and post go-live
Qualifications:
Education
Preferred: Bachelor s degree or equivalent years of relevant work experience
Minimum: Associate s degree with three (3) or more years of related work experience
Work Experience:
Preferred: Three (3) years relevant experience in a health care setting
Minimum: One (1) year relevant experience
Preference for knowledge of current patient services workflows and processes
Demonstrated interest in supporting the development and build of the application
Licenses and Certifications
Minimum: Obtaining applicable certification will be an expectation of the role
Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable

Internal Number: 10033

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Principal Trainer, Cadence & Prelude

RWJBarnabas Health

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