Technical Analyst Senior

Location: Geisinger Office Building I

Department: IT Network Services

Work Schedule:  Days

Work Type: Full Time  

Job Summary:

Starting with job offers dated February 1, 2012 and after, Geisinger Health System will no longer hire applicants who use tobacco products, including cigarettes, cigars and chewing or smokeless tobacco. Applicants will be screened for nicotine as part of the pre-employment physical process. Nicotine will be part of the urine drug screen. Applicants who test positive for nicotine will not be offered employment. Applicants who test positive may re-apply for jobs with Geisinger in six months.

Microsoft 365 Solutions Architect - Enterprise Messaging and Collaboration

Responsible for the following: troubleshooting, expanding and maintaining our current Microsoft 365 environments. Analyst will work closely with end users and other Information Technology Teams. As an analyst, you will be required to participate in on-call rotation.  Other side duties would include documentation of various systems and processes. Microsoft SharePoint and Office experience required.  

Competencies and Skills:

Should have intermediate to advanced knowledge of:

Experience wiring and delivering instructional courses

Demonstrate change management leadership skills by assisting users with new business models, process and workflow changes, and employee impact assessments as they move towards the desired future state

Strong knowledge of networks, operating systems, system monitoring, security and technology infrastructure; Microsoft Certifications, such as Office 365 MCSA, MCSE: Cloud Platform and Infrastructure or equivalent, are desired

Working knowledge of Microsoft Cloud technologies, including Skype for Business, Intune, Teams, Azure Rights Management, Azure Active Directory and SharePoint is highly preferred

Provide third-level support

Experience adding and configuring web parts (content editor web part, summary link web part, and content query web part), site creation and content management (adding and customizing libraries, lists, surveys, calendars and pages.)

Experience creating SharePoint end-user documentation on processes, standards and best practices

Strong understanding of what can be done using OOB features in SharePoint

Exhibits strategic and technical experience focused on driving adoption of Microsoft cloud technologies, including Azure and Office 365

Ability to multitask, assess and prioritize quickly

Possess a high sense of urgency and commitment to customer service

Ability to work in a team environment

Availability to participate in on-call rotation (24/7 on-call support)

Proficient and familiar with MS Office Pro Plus including the Outlook Client.

Excellent customer service and telephone skills, and experience in a professional service environment, with responsibility for supporting multiple applications and network environments.

Must have good verbal and written communications skills.

Education and or Experience:

Associate's degree or Bachelor’s Degree in Computer Science, Information Technology, or a related field required; or technical diploma / technical certification in a field related to the position required. Minimum of six years of full time experience in a related information technology/application/user support role required.

OR

In lieu of degree or certification, minimum of nine years of full time experience in a related information technology/application/user support role required.

ITIL Foundation Certificate preferred

If a suitably experienced candidate cannot be found, applicants who meet the basic qualifications but possess fewer years of experience will be considered for hire at a lower level.  Salary would commensurate with experience. 

Working Conditions/Physical Demands:

Work is typically performed in an office environment.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.  

The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.

** Does not qualify for J-1 waiver.  We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

*Domestic partner benefits not applicable at Geisinger Holy Spirit.