The Enterprise Citrix Engineer I - is a strategic and support position providing the highest level of technical skill and expertise in managing Citrix Digital Workspace. The Enterprise Citrix Engineer I is responsible for full life cycle management of the Citrix environment including requirements gathering, design, implementation and support. This position has extensive technical knowledge and experience utilizing the Citrix Digital Workspace to deliver application virtualization and application streaming.
Day to day activities include future strategic planning, operational maintenance, monitoring, availability and capacity planning for the End-User Computing environment. The position deals with Mobility Management in the Enterprise including Apple, Android and Microsoft devices. This role will provide training and direction to other technical staff that perform the bulk of the first and second level support tasks.
Strategy & Planning -- Plans and coordinates the future state of the Citrix environment for CHRISTUS information management. Designs solutions that meet the information system vision and strategy of the organization; plans, prioritizes, and manages projects, service requests, and routine assignments.
System Engineering - Analyzes Citrix systems for critical corporate resources; Configure policies for servers, users, and groups using the Citrix Access Management Console, evaluates changes and additions for proposed system acquisitions and provides critical input to the decision-making process relative to integration, operations, cost, resource requirements, and maintenance; develops plans and recommendations to improve the performance and efficiency of the Citrix systems; addresses all aspects including hardware, software, outside services, etc.; prevents unplanned disruptions, especially of critical systems.
System Integration -- Manages and deploys applications in Citrix Access Management environments; assesses impact on other systems; installs, configures, and verifies the operation of Citrix components; maintains or improves integration and operation of systems relative to the overall environment; leads or participates as team member in cross-system projects.
System Management -- Designs, implements, and oversees a proactive process to collect and report data and statistics on the Citrix environment; Configures and manages Citrix Access Management Framework to include Web Interfaces and Secure Gateways; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release; performs research and testing to verify impact of installing all updates; monitors performance of all assigned systems, responds to reports of slow or erratic performance; control of all aspects of the Citrix network; provides training to IM associates and clients as needed
Training & Certification - Maintains in-depth knowledge and current certification from Citrix Systems.
Access & Content Management -- plan, design and implement all services related to access of our systems including from anywhere to any type of device and providing appropriate content for the identity based including device and location awareness.
Configuration Management -- own and operate all aspects of the configuration management best practice as defined by ITIL
Capacity Management -- support the capacity management process by defining and monitoring capacity, planning, forecasting, and reviewing problems resulting from capacity.
Problem Management -- support the problem and availability management process by providing expert level, Tier 3 support for Incidents, working with problem management to accurately diagnosing root cause, and implementing changes to prevent the reoccurrence of future incidents. Update the problem management knowledge base for Incident Management process.
Availability Management - support the Availability Management process in architecting and implementing design for availability. Participate in System Outage Analysis to determine prevention of future problems and minimizing downtime windows.
Service Continuity -- Participate in IT Service Continuity Practice by insuring technical design, implementation and testing to support continuity plans. Implement risk mitigation measures as defined by risk analysis.
Applications and Systems Development - Interface with and support staff in all areas and at all levels in the definition of requirements, selection, design, development, implementation, and support of information systems. Provide technical oversight of system architectural development and technical guidance on problem definition and resolution
Communication - Provide effective oral and written communications to staff to facilitate understanding, ownership and accomplishment of project goals and objectives. Demonstrate strong interpersonal skills, possess good negotiating skills and promote teamwork among subordinates.
Standards - Develop and implement standards and procedures for technical problem solving tools and communication techniques. Maintain follow-up process for system deficiencies and end user trouble reports. Analyze and recommend procedural standards and changes to enhance user tasks and correct problem areas, as they become known.
Teamwork - Maintain and demonstrate good teamwork on assigned projects through actions and job performance.
Performs other duties as assigned.
A. Education/ Skills
Bachelor's degree in Computer Science, Engineering, Math or related field or equivalent experience (6 years) required.
Experience in MDM/MAM delivery with VMWare, Microsoft, or Citrix Technologies.
Experience working with Enterprise Apple product design, delivery and maintenance.
Experience managing large enterprise level Citrix server farms -- 100+ servers
Knowledge of local and wide area networking on multiple platforms: Windows, Linux and VMware; network protocols and routing; network, server, and host operating systems; IP networking, internet and intranet technologies; email, office automation and collaboration technologies; voice and/or data communications; voice and/or data networking; Windows desktop OS; server hardware, software, and administration.
A total of six (6) years of experience in large corporate systems environment with a wide variety of Information Management systems, networks and technologies required.
Minimum of three (3) years of experience supporting a virtual End-user Computing environment(s).
Prior experience in a health care systems environment is a plus.
C. Licenses, Registrations, or Certifications:
One or more of the following certifications: (preferred)
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.