This position develops and provides customer service to the hospital communities. They assist their peers in delivering these services to facility personnel. The incumbent manages, coordinates and assigns facility project tasks to the department facility team and follows through with team members to assure tasks are completed efficiently and timely. The incumbent ensures customer needs, issues and problems are addressed promptly, and proposing solutions when necessary. The incumbent assists director in identifying, organizing, and reporting on facility team projects and activities. Position activities include organizing routine facility project meetings and participating in the project management and support of major IT and facility driven projects.
Provides technical expertise and support for security software, including operational aspects of the software.
Provides and enhances customer support for all services; project management and direction in the support of customer projects. Works with other team members, IT and business/facility members in planning and implementation of projects and services.
Identifies, prioritizes, directs and schedules customer requests and routine assignments. Ensure that appropriate resources are deployed to meet customer business, clinical and technical needs. Follow-up on customer requests to assure the final product has been delivered to meet expectations.
Organized and attends routine facility project meetings; manages and assists the support of major IT and facility driven projects to ensure proper support; and proposing solutions to meet needs or exceed customer service expectations.
Utilizes problem solving techniques to independently triage problems with network infrastructure, business or product line specific applications.
Interacts with customers and vendor partners in managing, assessing, designing, planning and developing detailed specifications for project assignments.
Must possess strong knowledge as normally obtained through the completion of a bachelors degree in related field plus four years experience in a healthcare environment or an equivalent combination of relevant education, technical, business and healthcare experience typically achieved in six years of experience.
Must have in-depth working knowledge of hardware and software components to ensure the operability of the information technology infrastructure and application systems, such as knowing application hardware memory requirements or applications which require alternations to standard desktop package. Must demonstrate general knowledge of information technology and healthcare. Needs experience in small scale project planning and reporting either individual or team. Requires communication and presentation skills to engage technical and non-technical audiences. Requires ability to communicate, and interact across facilities and at various levels. Successful candidate will have skills to mentor less experienced team members. As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.
Additional related education and/or experience preferred.
Internal Number: 260130
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.