Clinical Services Manager Internal Medicine - Tanana Valley Clinic

ESSENTIAL FUNCTIONS

1. Provides and facilitates patient centered care and patient flow and serves as a resource to employees for clinical and managerial support. Promotes and participates in interdisciplinary patient care planning and education. Assesses appropriate level of care for patient population. Elevates utilization or care plan issues to leadership as appropriate.

1. Ensures effective use of resources, equipment and supplies. Identifies and adjusts staffing levels needed to meet changing workload projections and provide safe, quality patient care. Ensures smooth and efficient patient care management.

1. Assists with the development of budgets and ensures that targets are met.

1. Serves as a resource to patients, families, physicians, and staff by interpreting policies and facilitating care.

Provides departmental leadership by demonstrating effective communication skills, problem solving, and proactive conflict resolution to internal and external customers in situations.

1. Hires, leads, mentors, develops, and evaluates staff in a manner that promotes engagement, productivity, and ensures competencies. Mentors staff to increase clinical skills, critical thinking, problem solving skills and promote retention. Conducts individual and team goal setting, performance planning and evaluation.

1. Supports change and participates in the development, interpretation, implementation and evaluation of process improvement and quality management activities. Works with staff to make necessary changes.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.