Clinic Lead

JOB TITLE: Clinic Lead

LOCATION: Holy Spirit Duncannon Center

DEPARTMENT: Family Practice

WORK SCHEDULE: Days/Evenings

WORK TYPE: Full Time

JOB SUMMARY:

Leads and participates in the day-to-day activities of the Holy Spirit Medical Group (HSMG). Monitors, evaluates, and coaches support staffs’ daily performance and productivity. Monitors quality, responsiveness, and customer satisfaction. Ensures system and regulatory compliance by the team. Adjusts staffing levels according to pre-established productivity guidelines. May represent the department on committees and in meetings.

SPECIFIC POSITION DUTIES:

Demonstrates the ability to adapt workflow operations to the provider preferences, while maintaining the confines of the primary care operational workflows.

COMPETENCIES AND SKILLS:

Demonstrates detailed knowledge in the following areas: medical records, appointments, registration, billing, desk flow and secretarial procedures.

Demonstrates detailed knowledge of electronic media such as EPIC, Kronos, Microsoft Outlook, Word, Excel, etc.

Demonstrates a good understanding of office systems.

Demonstrates excellent leadership skills and the ability to interact with people from all organizational levels and to build consensus through negotiation and diplomacy, overcoming any political, bureaucratic, and/or resource barriers to participation.

The ability and willingness to work effectively as a team player, as well as an individual contributor with personal accountability.

Excellent diplomatic communication and presentation skills and superior organizational and time management skills necessary. Must possess the ability to deliver clear, concise communication and presentations appropriate for audience.

The ability to work under stress, due to consistent high demand for resources, and to effectively assess and cope with challenging situations.

The ability to be flexible, versatile, and adaptable in day to day activities conducted in various clinical environments.

EDUCATION AND/OR EXPERIENCE:

Associate’s degree preferred. Completed Medical Assistant diploma/degree program, followed by successful completion of CMA examination preferred OR Completed Medical Assistant diploma/degree program preferred.

Minimum three to five years clinic office experience required. Minimum one of those years in a leadership role preferred.

EPIC experience required, including Cadence experience

Maintains current certification in Basic Life Support (BLS)

WORKING CONDITIONS/PHYSICAL DEMANDS:

Work is typically performed in a clinical office environment. Travel required between sites and to the hospital campuses.

May be subject to negative outbursts from patients and/or patient families.

May be exposed to communicable diseases.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

About Geisinger

One of the nation’s most innovative health services organizations, Geisinger serves more than 1.5 million patients in Pennsylvania and New Jersey. The system includes 13 hospital campuses, a nearly 600,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. A physician-led organization, with approximately 32,000 employees and more than 1,800 employed physicians, Geisinger leverages an estimated $12.7 billion positive annual impact on the Pennsylvania and New Jersey economies. Repeatedly recognized nationally for integration, quality and service, Geisinger has a long-standing commitment to patient care, medical education, research and community service. For more information, visit geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

** Does not qualify for J-1 waiver.  We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

*Domestic partner benefits not applicable at Geisinger Holy Spirit.