At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining whats possible for the patients we serve a promise we share with the professionals who make up our team. Ranked by U.S. News & World Report as seventh in the country UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Department Description
UCSF IT Integration Services is the central group that provides integration solutions across the UCSF enterprise and beyond. We provide the integration platforms and expertise in order to build robust, reusable and cost efficient interfaces for reliable data sharing and exchange between applications, platforms and services. We serve UCSF Health, UCSF Campus, Benioff Childrens Hospitals and affiliates. For many years we have worked with the UCSF Health providing integration solutions through Epic Bridges and Cloverleaf interface engine, which excels at Health Level-7 (HL7) messaging between healthcare systems. In addition, to accommodate broader integration solutions, we also provide an Enterprise Service Bus (ESB) and API Manager.
The Integration Services team builds new integrations from scratch, reuses existing integration solutions, enhance existing integrations, or provide consulting to help achieve integration needs.
Job Summary
The Systems Integration Engineer functions as the expert of integration solutions and assists departments in solving their integration needs. Successful candidate enjoys matching solutions with problems and is excited to share their expertise with the team and departments that seeks their assistance. They follow IT policy and procedures and will assist in improving processes and documentation. Strong communication and positive collaboration are critical skills needed for this position. The ideal candidate is well versed in all the EDI formats, has a strong understanding of all the integration offerings of the Epic EHR yet has a strong desire to learn new technologies and concepts of software design.
Required Qualifications
- Five years hands-on experience with Epic Bridges and Cloverleaf Interface Engine
- Five years Electronic Health Record integration support experience that can include Epic, Cerner, One Medical, etc
- Epic Bridges Certification
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- Experience with identification and use of source codes and code libraries
- Bachelor's Degree in Computer Science, or related area and / or equivalent experience / training
- Advanced knowledge of systems integration deploying complex systems integration solutions
- Advanced knowledge of the many healthcare interoperability formats of HL7 v2.x, C-CDA
- Advanced skills associated with system integration design, modification, implementation and deployment in a complex environment
- Advanced ability to serve as a technical leader and information resource, and to work collaboratively with senior staff and management across departments, providing advice, counsel, and analysis on issues of policy, functionality, system efficiency, upgrades, integration solutions, and industry advances and trends
- Demonstrated ability to understand functional needs and workflows of an Electronic Health Record
- Demonstrated ability to interface with senior level technical and non-technical management on a regular basis
- Demonstrated ability to create integration specifications
- Demonstrated ability to identify software and hardware interdependences in a complex multiplatform environment
- Leading/mentoring other developers within the team
- The flexibility to orient and work at all UCSF Health locations
Preferred Qualifications
- Epic Modules Certification such as Access, HB/PB, etc
- Cloverleaf Certification Level 1 thru 3
- Experience with planning for deployment and creation of feedback mechanisms
- Experience developing and implementing project plans
- Experience researching and evaluating new technology and solutions for integration environments
- Knowledge of healthcare semantic standards (e.g. LOINC, SNOMED, etc)
- Demonstrated ability to develop complex conversion and system implementation plans
- Ability to impart knowledge to senior level technical and non-technical audiences and to influence outcomes to meet objectives.
Licensure/Certification
- Epic Bridges Certification
Living Pride Standards
Service Excellence - Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Centers values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
- Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
- Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
- Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
- Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
- Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Work Environment - Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
- Picks up and disposes of any litter found throughout entire facility.
- Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
- Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
- Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Health locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve. #LI-CH1
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