We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Internal Number: 101231
About Eye Physicians of Orange County
We are a group of specialists across multiple ophthalmic and optometric disciplines focused on providing our patients with advanced medical and surgical eye care in an integrated setting.
At Eye Physicians of Orange County, we strive to provide the highest level of professional care, in the warmest possible surroundings. Part of our exceptional care is taking the time to offer a complete explanation of our patients' conditions and treatment options. At Eye Physicians of Orange County, we listen to individual needs and treat each patient with those needs in mind. Our patients tell us that there is a palpable difference in how we care for our patients.