This position is primarily accountable for PBX telephone systems, telecommunications and voice network installations, repairs and upgrades. Responsibilities include product testing of all telecommunication systems, including operating systems enhancements and equipment upgrades. Planning, evaluating, installing and performing maintenance procedures for telecommunication systems and infrastructure are additional functions. The Enterprise Telecommunications Administrator II is also responsible for delivering high quality, cost effective solutions to all levels of users. This includes support for both the technology and processes. The Enterprise Telecommunications Administrator II supports the business goals and objectives for the Department, the Information Services Organization, and the organization as a
Bachelor degree in a technical field preferred or equivalent industry experience (4 years) recommended
Working knowledge of microcomputer, and telecommunications strategies, environments, applications, operating systems and equipment.
Problem solving skills.
Patience, strong customer service skills.
Four years of increasingly responsible experience in coordinating corporate telecommunication systems recommended.
Technical knowledge and hands-on experience with enterprise level telephone systems including operational support of 3,000+ user networks.
Ability to troubleshoot, evaluate and diagnose problems and recommend and implement solutions.
Knowledge and experience with trunking, automatic route selection and routing of phone calls.
Experience with cabling standards
Knowledge of uniform dial plans and direct connectivity with multiple telephone systems.
Knowledge of PSTN lines and trunks (copper and T1s).
Knowledge of connectivity with other vendor telephone systems.
Knowledge of connectivity with other equipments, such as dictation, time clocks, fax servers, CDR etc., via analog, T1 and IP.
Working knowledge of VoIP phone set needs, including DHCP and TFTP and IP addressing schemes.
Participate with Internetworking team to implement VoIP and IP trunking.
Knowledge and experience with IP trunking and routing between telephone systems.
Experience performing firmware updates to Avaya telephone system components.
Knowledge of CDR/SMDR/Call Accounting applications used for capture and analysis of telephone usage for trunking and long distance analysis.
Knowledge of Call Center configurations, processes, data capturing, reports and analysis.
Experience at implementing and supporting telephone system networks based on AVAYA Technology.
Experience at implementing and supporting telephone system networks based on Cisco Technology.
Provide leadership and training to other staff members
Provide advanced level training to super users of telephony features and capabilities.
Good communication skills, both written and oral
Ability to interact effectively with both technical and non-technical personnel & customers
Participate in multi-party projects spanning several months.
Update all applicable troubleshooting procedures/documentation
Four years of increasingly responsible experience in implementing corporate telecommunication systems preferred
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.