This position assists with technical support to desktop computers/laptops, applications and related technology. This includes performing equipment installation/upgrades, troubleshooting and problem resolution, and preventative maintenance in accordance with standard guidelines and procedures. The position interfaces with other information technology team members, as well as employees, leaders and physicians on a regular basis to support information technology needs.
About Fairbanks Memorial Hospital
Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. AJoint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior.We have a strong patient to nurse ratio, a culture of Shared Leadership, and are proud members of the Mayo Clinic Care Network. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.
8 Hour Varied Shifts
Days, Evenings, Nights, Weekends and Holidays
Assists staff with the installation, configuration and ongoing usability and maintenance of desktop computers, peripheral equipment and related software, following standard departmental procedures and standards. Provides customer support on all standard network and collaboration software products and technologies including establishment of wired and wireless network connectivity and serving as a resource on computer equipment and software applications.
Follows standard procedures to perform basic troubleshooting activities, escalating issues to other information technology departments/staff as needed. Documents all actions and problem resolution of end user requests using tracking management systems. Keeps customers informed through problem resolution.
Assists with moves, adds, changes, and repairs of hardware equipment. This position works closely with other departmental areas, end users, and third party vendors and is responsible for documenting all request activities. Also assists and plays a role with the implementation of new or upgrade of existing application systems.
Prepares and completes necessary documentation as it relates to hardware inventory and hardware needs for the facility/location. Assists with ensuring appropriate levels of equipment are maintained. Provides report data gathered through remote management and inventory collection systems, as assigned or needed.
May conduct needs assessment and provide recommendations to information technology leadership identifying basic customer, departmental, and/or facility/location software and/or hardware needs.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.
SCOPE AND COMPLEXITY
This position provides technical support to all levels of staff and leadership at designated work location(s), following established guidelines and procedures.
Must possess knowledge as typically obtained through the completion of an associates degree in electronics, computer technology or related field.
Must demonstrate a knowledge and understanding of hardware equipment, including experience troubleshooting issues and replacing hardware on both desktop and laptops.
Must possess good oral and written communication skills. Requires excellent customer service skills to interact with all levels within the organization. As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.
General knowledge of information technology and healthcare is desirable. A+ Certification preferred.