MemorialCare's IS trainers are responsible for developing the knowledge and skills of our workforce. They ensure that our workforce can meet its current and future business objectives and deliver quality services that meet our customers' needs. They develop and facilitate training strategies and plan initiatives working with clinical, patient access, financial system, or Analytics/Business Intelligence groups.
The IS Training Specialist provides the technical training expertise on the team to troubleshoot complex system issues towards resolution. They are responsible for advising and developing course curriculum as well as providing direction for creation and storage of supporting training materials. They work closely with the other Trainers, Application team members, and technical counterparts to ensure training build and supporting materials are always readily accessible and operational in our training environments. As an intermediary between the Sr. IS Trainer and the Lead IS Trainer, they work closely with leaders, subject matter experts, and team members on all aspects of the EMR program to assure project deadlines are met and that all training reflects operational workflows, policies and procedures. As functional experts they spearhead training testing validation sessions for potential application build modifications, upgrades, or additional implementation of new technology.