Consumer Access Representative FT
AdventHealth
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Consumer Access Representative FT

AdventHealth

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Details
Posted:
January 6, 2021
Location:
Maitland, Florida
Salary:
Open
Discipline:
Operations

Description
Consumer Access Representative - AdventHealth Centra Care
Location Address: 901 North Lake Destiny RD. Maitland, FL 32751
Top Reasons To Work At AdventHealth Centra Care
  • Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.
  • Fulfilling work with people who treat you like family.
  • Excellent benefits, market-driven wages and career development opportunities.
  • Recognized for the seventh year in a row as a recipient of the Gallup Great Workplace Award as part of the AdventHealth network.
  • Opportunities for advancement as we expand our network across the nation.
Work Hours/Shift:
  • Full Time Day Shift
  • Monday - Friday 9am-6pm
 
You Will Be Responsible For:
  • Proactively seeks assistance to improve any responsibilities assigned to their role
  • Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience
  • Monitors work queues throughout to day to ensure patient accounts are worked timely and in accordance with established service line leader expectations
  • Meets and exceeds productivity standards determined by department leadership
  • Meets attendance and punctuality requirements. Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime 
Qualifications
What You Will Need: 
  • One year of relevant healthcare experience
  • One year of customer service experience
  • Prior collections experience
  • High School diploma or GED
 
Job Summary:
Ensures patients are appropriately financially cleared for all appointments. Performs eligibility verification, obtains pre-cert and/or authorizations, clears registration errors and edits pre-bill, and performs other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Internal Number: 20030783
About AdventHealth
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.
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