The System Director, Patient Access for the NETX Ministry and potentially other EPIC sites manages and elevates all patient access processes to improve the patient experience, while enhancing revenues and improving efficiencies. The access center is the gateway of the ministry and the leader will be responsible for creating and maintaining a best in class team that provides seamless coordination to our patients and exceed expectations to our providers.
This leader will create a strategy and bring to fruition processes that build and sustain enduring customer relationships by anticipating needs of and serving patients and providers. They will lead the organizational transition for patient scheduling by providing more customer centric processes with a focus on enabling patients to access our services by streamlining operations, implementing technology solutions, removing process redundancy, reducing wait times and other inefficiencies.It is an enterprise-wide strategic, technical, and operational leadership role focused on ensuring the effective design and architecture of a health care access center.
This leader is responsible for the design, development, and execution of strategic planning, collaborating with key stakeholders to drive integration of technical solutions while managing change.Areas within the scope of this position will include scheduling, referral management, pre-registration, insurance verification, financial counseling and admissions/registration along with customer service for patient billing related matters. This leader will be centrally located in Tyler, Texas, with future expansion to include additional CHRISTUS Health ministries.
Additionally, this position entails organizing and directing department operations, evaluating metrics to meet key performance indicators, and successfully drives change through strong communication and interpersonal skills. This leader will interact and communicate to all levels of organization to ensure initiatives and performance are understood and transparent to all levels of leadership.
Bachelor's Degree in Business or related field.
Preferred 5 years of experience in back end revenue cycle functions and 5 years of call center experience.
Minimum 10 years work experience in healthcare access management with proven successful experience in redesigning and streamlining front-end services..
Strong working knowledge of call center technology / software
Telcom systems, dialing technology.
Excellent written and oral communication skills, conflict resolution skills, experience in developing and motivating coalitions.
Advanced proficiency in Microsoft Word, Excel, and PowerPoint
Possesses ability to judge and prioritize strategic issues and implications for CHRISTUS Health
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.