A CRM Systems Administrator for ChristianaCare will lead the ongoing deployment and optimization of our marketing technology stack. The successful candidate will have a record of success in improving processes and adoption using a diversified suite of platforms, including CRM data management, asset management, CMS, and marketing automation. This role is part technical project manager and part marketing analyst. The CRM Systems Administrator will be responsible for the executing the day-to-day configuration, support, maintenance and improvement of our CRM platforms.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Serve as primary system administrator for the Salesforce.com environment and related marketing platform(s)
Serve as platform owner and advocate by maintaining up-to-date knowledge of platform features
Serve as secondary system administrator and advisor of CMS platform(s)
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Complete regular internal system audits and prepare for upgrades
Generate insights and recommendations to improve processes in accordance with ChristianaCare operating objectives
Manage relevant data feeds and other integrations
Coordinate the evaluation, scope and completion of new development requests.
Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
Assist in training of new users, and grow the CRM skill set across the organization
Effectively act as the liaison between our users, vendors and the application development teams
Work independently with members of the user community to define and document development requirements
Independently complete projects, drawing on resources as needed.
Prioritize conflicting needs, handle matters expeditiously, proactively, and follows through on projects to successful completion.
Research and complete special projects/assignments as required.
Maintain confidentiality at all times.
Exercise sound judgment in a variety of situations.
Assist with other duties as required.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Daily or frequent contact with department personnel, administrative support personnel, other system employees, and outside agency partners.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's Degree in IT, Marketing, or related field required
Minimum two years of experience as a Salesforce.com administrator
Salesforce.com Admin (ADM201 and ADM211) certified
Sales Cloud, Health Cloud and Developer certifications preferred
Familiarity with Marketing Cloud preferred
Previous experience working in a SCRUM or agile environment preferred
Internal Number: JR54629
About Christiana Care Health System
Christiana Care Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are... positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.