The Enterprise Telecom Engineer II - (ETE II) is a strategic position providing the highest level of technical skill and expertise in Telecom Network Engineering as well as a tactical position involved with the execution of Telecom operations. The ETE II provides expert level of technical skill and expertise in the area of managing and maintaining data and voice networks. This position has extensive technical knowledge and experience in operational maintenance, availability, capacity planning, and monitoring of critical enterprise Voice (PBX/VoIP), Data systems, Call Routing Technologies, Wide Area Network Links, and Metropolitan Area Networks. The ETE II expert will provide guidance in the initial high-level solution design of multiple voice/data networks from a technology perspective. They will translate business requirements into technical requirements, taking into account the existing infrastructure and the need to integrate new and existing technologies. Ensure that a scalable, flexible enterprise voice or data solution is developed that will meet the complex needs of technology systems. Additionally, this position mentors the ESE I position and is responsible to review plans/designs for existing and new telecom network installations and project work. Day to day activities include telecom provisioning, performance tuning, adding networks, scripting for automating of tasks, assigning ports, error tracking, data movement, software configurations, product evaluation, and addressing interoperability issues. The position also works as part of a cross-functional team that deals with the full spectrum of technology and will fulfill the role of third level support for network technologies, escalation support for the rest of the team, and providing training and direction to other technical staff that perform the bulk of the first and second level support tasks.
Bachelorâ€™s degree in Computer Science, Engineering, Math or related field or equivalent experience (8 years) required.
Extensive technical knowledge of Voice/Data Networks to include:
Experience designing and implementing converged networks which should include the following: IP, Gigabit Ethernet, VoIP, and Wireless-based technology.
Ability to design enterprise network routing architectures using protocols such as OSPF, BGP, EIGRP, RIP and static routes.
Expert knowledge of traditional and IP products as well as services include telephone systems sets (Avaya, Cisco) , voice mail systems (Aura Messaging), data communications hardware (DSU, routers, Ethernet switches, remote access), telecom network services (DID Trunks, Call Routing, SIP configurations)
Expert knowledge in Avaya Call Center Elite platform and programming expertise.
Expert knowledge in Avaya WFO Verint platform products.
Expert knowledge of Data Communications concepts & IP Networking
Experience with negotiating design criteria & technical specifications with carriers for optimal network configurations, performance, & reliability / diversity.
Experience with negotiating contract pricing & verbiage with carriers for optimal network configurations, performance, price points, & flexibility.
Expert in documentation & tracking all Telco network services including Telecom Expense & Inventory Management and all associated functions / processes.
Experience with one or more of the following models is desired.
WAN Networks Technologies: T1, SIP,P2P, Call Trunks, QOS, GB Ethernet
Avaya PBX Enterprise Voice Systems â€" with Call Accounting/Manager
Avaya Voice of IP Networks (VOIP), Wireless
Knowledge of local and wide area networking on multiple platforms: Windows, Unix, Linux and VMware; network protocols and routing; network, server, and host operating systems; IP networking, internet and intranet technologies; email, groupware, office automation and collaboration technologies; voice and/or data communications; voice and/or data networking; Windows desktop OS; server hardware, software, and administration.
A total of ten (8) years of experience in large corporate systems environment with a wide variety of Information Management systems, networks and technologies required.
Minimum of (8) years of experience in network engineering, design, implementation and support of large scale Voice and Data Systems/Networks
Prior experience in a health care systems environment is a plus.
One or more of the following certifications required:
Telco (Avaya/Cisco) Certified Voice & Data Professional
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.