Mary Washington Healthcare is seeking a full-time Patient Experience Coach to join our growing team! MWHC is committed to providing outstanding patient care, so as a Patient Experience Coach you will be expected to create and support improvement plans for PE as well as coaching the best practices to MWHC staff. The position is heavily observational, and research-based with familiarity with LEAN, CAHPS, and Press Ganey survey methods required. Applicants should also have a bachelor’s degree, preferably in healthcare, and three years of related experience.
A great place to live and work. We offer a competitive salary, full benefits package and an excellent living and practice environment. Located just one hour south of Washington, DC and 45 minutes north of Richmond, Fredericksburg & Stafford offer all the amenities of a big city but the charm of a small town. With excellent schools, parks, recreational facilities and the beautiful Virginia countryside, this area is the perfect place to call home.
bachelor’s degree, preferably in healthcare, and three years of related experience
Internal Number: 14780
About Mary Washington Healthcare
Mary Washington Healthcare is a regional medical system with over 500 physicians and 40 facilities, including two state-of-the-art hospitals. Mary Washington Hospital is a 437 bed regional hospital offering specialty services typically found in major cities such as trauma care, open heart surgery, neurosurgery, and advanced cancer care. Stafford Hospital is the newest hospital within MWHC and is a full-service, state-of-the-art acute care hospital with services including mother-baby care with a Level II nursery, state-of-the-art radiation oncology, heart care, surgery, imaging, laboratory, and emergency care.