Consumer Access Supervisor

Consumer Access Supervisor - AdventHealth Central Texas

Location Address: 2201 S Clear Creek Rd., Killeen, TX  76549

Our team members are nationally recognized for delivering the highest level of care. We offer the latest advances in medicine and provide uncommon compassion as part of our faith-based approach to wellness. Our employees make a difference on a higher level by Extending the Healing Ministry of Christ. At AdventHealth Central Texas & AdventHealth Rollins Brook, you will receive a competitive salary while experiencing the freedom to deliver the best care for patients’ bodies, minds, and spirits in a way you feel passionate about. There is no better place to make a true impact in the lives of others.

Top Reasons to Work At AdventHealth Central Texas, Killeen, TX

• Located in the heart of Texas, AdventHealth Central Texas and AdventHealth Rollins Brook provide care for the citizens of Bell, Coryell and Lampasas counties.
• Both AdventHealth Central Texas and AdventHealth Rollins Brook are committed to reinvesting in the community by offering the services, technologies and facilities to set the standard with the continually changing healthcare industry.
• As a member of our team of more than 1,000 employees you will enjoy competitive salaries, exceptional benefits and opportunities for growth while working in an environment that is centered around our mission of Extending the Healing Ministry of Christ.

Work Hours/Shift:

Full Time

You Will Be Responsible For:

• Working supervisor of the day-to-day operations of the team and department
• Adheres to labor and budget guidelines. Monitors team time and attendance according to policy
• Assists in the development and monitoring of KPIs and facilitates communication of KPIs as requested
• Responsible for training and evaluating team members
• Responsible for coordinating and setting up schedules for team members’ training and education sessions
• Responsible for monitoring the department’s work for accuracy and workflow
• Identifies own learning needs and seeks opportunity for growth
• Keeps up with assigned workload and seeks assistance when necessary
• Communicates all team member situations to the manager
• Initiates and assumes responsibility for new tasks independently as appropriate and as delegated
• Responsible for checking in with team members at a regular cadence to provide mentorship, resolve issues, and ensure performance is reviewed according to policy
• Maintains rapport with ancillary departments
• Works with Talent Acquisition for staffing needs
• Responsible for ensuring team members are oriented to the department at time of hire
• Responsible for addressing progressive counseling according to policy
• Performs other duties as assigned

What You Will Need:

• Associate’s degree OR two years of direct Patient Access experience
• 1+ years of Lead or supervisory experience 
• Certified Healthcare Access Associate (CHAA) 
• Certified Revenue Cycle Representative (CRCR) 

Job Summary:

The Consumer Access Supervisor directs and manages staff in performing Consumer Access related activities, including ensuring patients are appropriately registered for all service lines, performing eligibility verification obtaining pre-cert and/or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions, and clearing registration errors and editing pre-bill.

The Supervisor is responsible for the performance of their team and holds each staff member accountable for the performance of assigned day-to-day activities, to include ensuring effective use of computer equipment and materials within departmental budget and quality standards. Engages with staff to ensure AdventHealth is promptly and accurately helping patients with their needs. Monitors staff productivity levels, quality of output, and resolves workplace-related issues in a timely manner to promote a culture of accountability driving towards continuous performance improvement. Ensures Consumer Access functions meet or exceed key performance indicators. Provides training to team and manages team members’ schedules. Oversees efficient departmental operations. Is involved with the day-to-day operations of the team. Serves as a liaison to other revenue cycle teams within AdventHealth, as well as external constituents/stakeholders. Participates in enterprise-wide projects, work groups, task forces, councils, and committees. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.