MemorialCare's IS trainers are responsible for developing the knowledge and skills of our workforce. They facilitate the organization's training strategy and plan initiatives. They ensure that our workforce can meet its current and future business objectives and deliver quality services that meet our customers’ needs. They develop and facilitate training strategies and plan initiatives working with clinical, patient access, financial system, or Analytics/Business Intelligence groups.
The IS Training Specialist provides the technical training expertise on the team to assist with troubleshooting system issues towards resolution. They are responsible for advising and developing course curriculum as well as providing direction for the creation and storage of supporting training materials. They work closely with the other Trainers, Project Leaders team members, and technical counterparts to ensure training build and supporting materials are always readily accessible, increase utilization of NextGen EHR system and other applications by end-users to enhance their workflows within the clinical, patient access, and financial systems. The IS Trainer works closely with leaders, subject matter experts, and team members on all aspects of the EMR program to assure project deadlines are met and that all training reflects operational workflows, policies, and procedures. As functional experts, they spearhead training testing validation sessions for potential application build modifications, upgrades, or additional implementation of new technology.
Essential Functions and Responsibilities of the Job
Deliver training programs to clients either in a group classroom setting, online, or on a one-to-one basis.
Develop instructor-led training and web-based training curriculum.
Assist with the development and maintenance of education tools including reference tools, practice exercises, and assessments utilizing a variety of formats.
Develops competence in the proper operation and optimal use of NextGen and other applications. Able to use prior experiences to consult and advise end-users, management, physicians, and others concerning the purpose, features, functions, and uses of applications.
Participate in assigned workgroups to provide workflow observations and recommendations.
Determine approaches and appropriate training methodologies for new functionalities/workflows based on predetermined learning needs and objectives.
Support others in the team, assisting with technical issues and questions.
Participates in the analysis of the potential application modifications, upgrades, replacements, or additions that result from changing business conditions or availability of new technology. Conduction application testing and completion of test plans.
Assists in the personalization of systems
Maintain expertise and competence in the assigned software applications.
Maintain appropriate instructor manuals, training materials, and job aids. Updates the Nautilusemr.com website and newsletter.