The Application Analyst - Support provides Level 2 incident management support for applications. They coordinate all issues that arise for their application area and must be very knowledgeable about the organization's policies, procedures, and business operations.
Configure, modify, test and troubleshoot existing programs/software. Analyze end user data and business needs to recommend changes and optimize of program/system performance. Develop deep application knowledge within specified focus areas. Write and maintain application systems documentation.
Proactively participates in IT workflow processes including 1) Incident and Problem Management, 2) IT Service Request Management, 3) Change Control Management and 4) IT Project Management.
Accurately translates business requirements to detail-level system specifications and evaluates against current system capabilities. Understands workflows with the objective to meet business needs.
Effectively unit test all code and programs prior to releasing them to the quality assurance team. Resolve all unit test issues in a timely manner. Assist the quality assurance team in identifying test cases and in creating/mining test data to enable a thorough test of all deliverables. Provide implementation/production support as required.
Evaluate and understand dependencies between applications to understand if making a change in one application would have a negative impact in another application. Use knowledge of assigned application(s) to help resolve issues and drive optimal business solutions.
Support the implementation planning for application program requirements. Support the end-user and technical operations staff as required by providing excellent customer service. Assist senior development staff with the integration of technology within and across areas of IT.
Works as a member of an application team as well as with other application and technical teams. Supports multiple concurrent work efforts, educates and coaches other team members, and works with minimal supervision in support of team initiatives.
Role Expectations Include:
Ensure standardized methods and procedures used to efficiently, analyze, document, manage, and resolve incidents
Increase visibility and communication of incidents to business and other IT staff
Enhance business perception of IT through professional approach in resolving and communicating incidents
Analyze and align incident management activities to business priorities
Maintain user satisfaction with the quality of IT Services
Performing in-depth analysis of technical issues associated with software
Investigate end users' preference while finding solutions to resolve issues
Prioritizing and implementing requested changes to the system
Analyzing new functionality in releases to determine how it is used to provide more efficient incident management and resolution
Coordinating software updates and changes
Reviewing and testing each new release
Guide users to submit requests regarding potential system enhancement needs
Preparing details of specifications as needed
Analyzing data conversion needs
Documenting project team procedures for implementing system changes and other tasks
Following set standards for naming and numbering conventions and security classifications for Master File Naming and Numbering Conventions
Serving as a liaison between end users, third parties, Level 3 and other IT partners
Participating in training and working with end users
Troubleshooting problems and questions from end users
Bachelors degree or combination of education and related work experience
3-5 years of IT application experience
Solid understanding of the Software Development Life-Cycle (SDLC)
Demonstrated analytical critical thinking skills for process development or problem resolution.
Knowledge of healthcare processes and application system coordination.
Knowledge of database structure and reporting techniques and tools.
If supporting Epic, certification in core applications is required within six months
Bachelors degree in IT field
Experience within the Healthcare Industry
Certifications and experience relative to the role
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider netwo...rk and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.