The Program Manager role for Learning Health System is responsible for managing a portfolio of services in support of the learning health system around research, data, technology solutions, and innovation. This position will be responsible for managing the LHS program, designing and creating standard processes, and providing elements of program and project management in collaboration with team leadership. The program manager will work with a range of teams and functions including researchers, clinicians, designers, research administration, and technical staff. This role is key in initiatives related to Learning Health Systems, including specifically Knowledge to Performance (K2P), Performance to Data (P2D) and Data to Knowledge (D2K) phases.
The Program Manager articulates program strategy to achieve the business objective, creates and oversees execution structure for the program, clarifies business impact and coordinates underlying projects to attain their combined benefits for the program.
The Program Manager works closely with the program sponsor to understand and translate business objective into an accumulative series of program outcomes in the operating context of the business. Building upon this, the IT Program Manager applies IT PMO standards and guidelines to define, organize and oversee a program execution structure. Within the execution structure, the Program Manager, IT PMO communicates the vision, coordinates effort and provides high-level oversight to bring together the sum of multiple project outputs and integrate them to realize a greater program outcome. This position also works with the program sponsor on governance activities, accountability, risks and benefit realization and communication to clarify program decisions.
The Program Manager is accountable to manage the lifecycle of the program, including set program controls for daily management, plan and monitor progress to accomplish milestones, manage program budget, manage risks and issues throughout the lifecycle of the program, coordinate project and interdependencies, manage and use resources across projects and manage stakeholders in program outcomes. This role is responsible for all program-level work views that are necessary for the program sponsor to measure, track and communicate how the program outcomes meet the business objective.
The skills required for this role are ability to look at the big picture, ability to translate business objective into an outcomes-based framework for action, strong project management, proficiency with fostering team culture and dynamics, negotiate through disputes, excellent communication skills, and the ability to guide, referee and integrate various projects and project managers involved in the program.
Create, expand, and manage technology and data services in support of research and the learning health system.
Ensure compliance with research protocols, best data practices and take ownership of the necessary documentation (design, test plan, implementation plan, etc.)
Establish a community of learning connected closely with UMN and M Health Fairview teams and structures.
Provide pre-grant and post-grant support within IT in collaboration with LHS leadership, Fairview research administration and other appropriate functions.
Track milestones and program metrics to demonstrate program value and maturity.
Continuously maintain, enrich, and prioritize the product backlog to ensure the team constantly implements those items which add the greatest value to the business, customers, users, and patients.
Project manage and take ownership of individual research project technology implementations or direct project managers in various workstreams, including formalizing feature roadmaps and implementing releases
Lead the planning of product releases and manage expectations regarding timelines and functionality.
Take an active role in mitigating impediments which interfere with the delivery of product value.
Support defining minimum viable product (MVP) and effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer.
Follow processes of the portfolio management office. As needed, project manage individual research project technology implementations or direct project managers in various workstreams.
Ensure financials are tracked for projects and the greater program using a services framework.
Manage and work with IT teams, care teams, and researchers to enable LHS research work across infrastructure, informatics, data, analytics, and applications.
Connect program with the larger learning health system initiatives including Evidence-Based Medicine and Optimal Care programs and initiatives with CTSI and Office of the Chief Academic Officer including Fairview research administration to ensure the product aligns to our company portfolio and vision
Articulate program strategy and execution plan in terms of program outcomes required to achieve the business objective.
Define program execution structure, including component projects, teams and methodologies and project management requirements.
Estimate and manage program budget to achieve program outcomes.
Establish program governance structure to oversee the program, clarify accountability across projects and sponsorship and decision-making for the program.
Setup a decision-making structure for the program that aligns with target operating norms and structure required to achieve and sustain the business objective.
Provide framework/roadmap to integrate component projects and efforts, including program milestones and target outcomes.
Create a benefits realization matrix for the program and trace project creation and output to program benefits.
Articulate business impact and coordinate with EPMO and program sponsor to manage organizational change related to program deliverables.
Establish program communications plan for the organization that brings together stakeholders in the business objective and connects project output to program outcomes to business objective.
Plan and setup projects based on IT PMO processes and standards.
Actively communicate with project managers to clarify interdependencies and accumulative benefit across projects, guide, and steer project managers to achieve program outcomes.
Lead and mentor project managers and teams.
Apply IT PMO standards to monitor daily program activities, reporting and analytics and work views across projects.
Govern the program execution based on clear accountability structure across the organization and manage risk to realize benefits.
Document the program, including adherence to organizational standards and alignment with business objective.
Prepare and present progress and budget reports to program sponsor.
Assist project managers and teams when needed to accomplish program outcomes.
Bachelors degree in business, technology or related field or an equivalent combination of experience, education, and training
5+ years managing large, complex projects or programs
5+ years of experience in research setting with familiarity of the research cycle.
Intermediate or expert knowledge of HIPAA, research compliance, and security.
Significant information technology expertise and experience.
Strong quantitative and analytic skills.
Ability to think creatively and work collaboratively to address problems.
Knowledgeable in program management methodologies, performance evaluation and change management principles
Experience compiling and following strict budgets
Demonstrated ability to communicate the big picture or vision to everyone consistently
Demonstrated ability to negotiate and resolve challenges
Ability to create roadmap of outcomes across projects, set realistic goals and timelines
Demonstrated ability to work with multiple stakeholders and navigate diverse perspectives
Ability to foster work culture and relationships among project teams to sustain program outcomes over the long-term
5+ years leading enterprise programs to achieve business outcomes that are differentiating in the marketplace
Experience in healthcare or with data technology or analytics.
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider netwo...rk and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.