JOB SUMMARY: The Associate Operating Officer shall provide expert management for the operations of the Radiology Service Center by providing administrative oversight and leadership in a manner that supports the mission, credo, and vision of VUMC. The AOO will have administrative strategic and operating authority for the large and complex area of radiology services. The AOO collaborates with the Medical and Nursing Leaders in the determination of functions and processes to achieve Radiology Service Center goals. This role provides leadership and direction in the planning, implementation, and evaluation of activities in the Radiology Service Center areas of responsibility. In keeping with policies and procedures of VUMC and the Adult Clinical Enterprise, the Radiology Service Center Leadership Team (including the Medical Leader, Administrative Leader, and Nursing Leader) shall have shared generalized duties and responsibilities as outlined below.
Establish the mission, strategic plan, operational/programmatic plans, and practices for the Service Center.
Lead activities related to performance, improvement, and risk management programs in order to establish and meet clinical quality goals, effective cost management, patient satisfaction, and business goals
Participates in the planning, implementation, and evaluation of clinical programs and services, assuring appropriate resources for the delivery of care.
Builds and maintains key strategic partnerships, both internally across VUMC and within the marketplace, that facilitate achievement of goals and objectives
Works within a matrix relationship with leaders to oversee operations of the Service Center and collaborates with core service leadership in the management of clinical core functions (i.e. lab, emergency department, patient flow, patient transport, etc.)
Identify significant workflows relevant to the Service Center; and: Specifically engineer measurable clinical processes and establish appropriate clinical and/or workflow pathways ensuring care occurs in the appropriate site in a timely fashion. Implement cost improvement initiatives to improve value to the patient in each radiologic modality
Demonstrate high level of knowledge of radiologic services provided and of the requirements for delivery of services.
As assigned, represents VUMC in various meetings and organizations where VUMC maintains membership
Design, implement, evaluate and market programs to maximize clinical outcomes, functional status, patient/customer satisfaction and reimbursement
Lead and provide feedback to direct reports with full responsibility for planning, coordinating, and controlling the work procedures; analyze and evaluate ongoing department programs to identify areas where adjustments/improvements are needed; provide advice/consultation to others regarding problems
Ensures maximally efficient and effective utilization of radiologic equipment
Define criteria related to the selection and acquisition of equipment, outside vendors, supplies, and support services, subject to the final approval process.
Participates in the planning and promotion of community health programs related to the Service Center.
Support, promote and integrate research activities in the accordance with the Division, Department, or VUMC goals.
Promote and monitor the effective utilization of the assigned space in support of the Service Center's goals
Ensure the most effective operations of the Service Center through program development, process improvement and coordination/integration of processes with other departments.
Define the qualifications and performance expectations for all staff positions through the Performance Development system, including Service Center specific job descriptions and measurable performance standards
Play an active role in recruiting, interviewing, hiring, orienting and retaining high level talent at all levels
Actively engage in processes that develop and reward high performers while addressing performance improvement needs through coaching, accountability plans and disciplinary action.
Creates an environment that fosters staff and leader satisfaction and excellence in performance
Model behavior consistent with the credo, mission, vision, and values of the enterprise through leading, coordinating projects, innovating, initiating improvement, and developing new programs. Likewise, model appropriate behavior in all interactions with patients, families, and staff.
Communicate within and across departments to maximize effectiveness, efficiency and information sharing.
Create an environment that encourages and supports self-development and learning for all staff
Promote Shared Governance model throughout the Service Center.
Attend quarterly PCC/Service Center Leadership team meetings
Meet at least monthly with the members of the Service Center leadership team to review clinical performance data.
Review, approve, communicate, and implement clinical protocols, policies and procedures, in an effort to facilitate efficient and effective practices
Responsible for coordinating and ensuring regulatory compliance with all State/Federal and JCAHO standards as evidenced by successful surveys and inspections
Maintain readiness for internal and external survey/inspections by assuring that all faculty and staff are knowledgeable of regulatory standards applicable to their work and ensuring that standards are met within the Service Center to assure Clinical Enterprise accreditation/licensure.
Develop and coordinate the strategic growth objectives for the PCC to meet the mission for VUMC
Responsible for crafting operational plans to achieve target performance and growth.
Evaluate changing demographic, legal and technical developments in the field and initiate new or enhanced programs responsive to such needs.
Engage the medical staff, employees, and community to seek innovative program enhancements that benefit the community and financial health of the Service Center
Reduce operational costs and increase revenues based on knowledge of market trends, operating procedures and reimbursement matters.
Participate in the preparation of the annual operating budget, including direct labor, material and supplies, services, equipment maintenance and replacement.
Ensure financial targets are met or exceeded
Evaluate organizational functions and structures to best determine the allocation and utilization of resources
Coordinate capital purchase decision-making within the Service Center to align with strategic goals.
Coordinate the development of performance standards, objectives, evaluations, appropriate pay and opportunity for growth and development of staff.
Adapt and align organizational structures to optimize efficient and effectiveness of services
Review Service Center performance in relation to established goals, implementing changes to effect continual improvement in the services provided
Create and exceed service standards utilizing key service dimension and from knowledge of patient/customer expectations and best practice
Monitor patient satisfaction scores for the Service Center and collaborate with other leaders to develop and implement action plans to address issues
Standardize services, processes, resources, and practices where appropriate to improve efficiency maximizing continuity of patient care while maintaining professional standards within disciplines and across the Service Center.
Lead activities related to performance improvement, and risk management programs in order to establish and meet clinical quality goals, effective cost management, and patient satisfaction
Lead the development and implementation of work systems, with a focus on enhancing system reliability.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.