Collaborate with the Physician Enterprise, AIT, AdventHealth stakeholders, and Subject Matter Experts (SMEs) to identify the learning needs of AdventHealth Medical Group staff
Design and develop interactive Level 1-2 learning experiences using multiple course authoring tools or programs to best meet the learning needs
Offers operational support, development, troubleshooting and testing use-cases and leveraging the platform capabilities to meet customer needs
Utilizes reports for analyzing data related to performance measures by region, medical group, specialty, practice, and provider to review and promote optimal outcomes in support of Physician Enterprise objectives
Collaboratively develops customized, solutions-oriented improvement and adoption plans specific to individual practices and coordinates and successfully implements these plans
Evaluates multiple performance data sources to identify and prioritize practice and provider interventions
Provides exceptional customer service by partnering directly with medical group leaders and key resources to optimize their use of the EHR and related technologies to ensure ongoing success of the practices
Provides process improvement and transformation support to Physician Enterprise practices
Implements evidence-based models of care delivery and assist physician practices with EHR optimization to support achievement of these care models and other enterprise objectives
Proactively assesses workflow processes, identifies gaps, defines necessary process changes, and develops future workflows related to the improvement of new or existing solutions, processes, or functionality
Conducts intentional regular rounding to support improvement efforts and sustainment; provides immediate quick win education as needed
Conducts specified improvement audits and reports findings and recommendations to manager and other members of the Practice Performance team
Reviews reports/monitors data and outcome measures to evaluate user adoption of current and newly implemented systems, processes, and functionality; knowledgably assesses data in relation to processes in order to improve outcomes and changes
Collaborates with AHS Physician Enterprise reporting resources to contribute to a performance measurement and improvement program
Performs tasks related to project planning, meeting and team facilitation, data collection, schedule creation, deliverable documentation, analysis, and report development
Collaborates with leadership, physicians, clinicians, performance improvement experts, quality leaders and experts, end users, vendors, and associates to support the identification, implementation, and refinement of improvement efforts
Coordinates logistics for pilots, benchmarking, site visits, and research for best practices
Employs project management standards through all phases of work, including initiate, plan, execute, monitor, and close to plan and coordinate improvement projects
Utilizes Lean/Six Sigma methodologies (rapid improvement cycles, daily management, key performance indicators, voice of the customer, statistical analysis, cause and effect analysis, root cause analysis, etc.) to facilitate improvement efforts
What You Will Need:
Bachelor’s degree in business, education, instructional design, operations, or healthcare related field OR Associate Degree and 4 years’ experience required
At least 5 years’ experience in:
Practice Operations or Training/Development experience
Knowledge in Healthcare Operations, Information Technology, Revenue Cycle, Practice Operations, Clinical Operations, Nursing workflow, Physician workflow, Medical Information, or other equivalent fields.
Knowledge of adult learning principles and training strategy, development, and delivery in support of physician practice operations.
Experience designing, implementing, and managing traditional and modern training methods and techniques
Ability to integrate the organizational education needs into learning programs using industry and evidence-based best practices and provided software tools.
Effective computer skills, particularly with Microsoft Office Outlook, Word, Excel, PowerPoint, Publisher, OneNote, Snagit, Graphics software, and Visio.
Experience with project management, collaboration, and customer relation skills.
Ability to work in a matrix-management environment to achieve organizational goals.
Effective oral and written communication skills with the ability to translate complex concepts and ideas in understandable terms to all levels of internal staff (customers).
Basic knowledge of SmartSheet or equivalent data tracking tool.
The Physician Enterprise Practice Performance Consultant will report directly to the Physician Enterprise Director of Operations. This individual is responsible for supporting the Physician Enterprise Training Development Team, Residency Program, Communication Champions, Training Delivery Team, and practice operations and engagement.
The Physician Enterprise Practice Performance Consultant must utilize the knowledge of clinical practices, process design/redesign, information technology, and instructional design to optimize and educate the operation of physician practices. The ability to communicate with all levels of leadership, clinicians, business office, process owners, physicians, stakeholders, and ancillary department staff is essential for this position. Practice Performance Consultants are not required to work from an AHS facility but must be able to travel frequently to provide on-site performance improvement support to all practices within the Physician Enterprise.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.