The Lead Digital Production is responsible for maintaining a digital product (e.g., website, mobile application, etc.) after it has been launched into the market. This role will accept/assess requests for updates from the business, plan solutions, manage design and development resources, and communicate progress to business and studio leaders. Updates could include modifying or adding new content, resolving minor functionality bugs and/or managing data accuracy.
Importantly, this is a product maintenance, not a product development role. Experience design, product roadmaps and functionality development will be led by our Journey Owners. It is expected that the Digital Production Lead will regularly discuss product updates with the Journey Owner and may escalate requests to the Journey Owner for guidance.
Responsibilities for the Lead Digital Production include
Rapidly learn organization context and, as necessary, any transition from legacy product(s) to new product(s). Knowledge transfer provided by the Journey Owner.
Rapidly develop a solid understanding of CX principles applied to design and development, key decisions across lines of business (LOB), previous and future release cycles and features in current and planned releases. Knowledge transfer provided by the Journey Owner.
Translate request into categories (design, new feature, improvement, content, bugs, code, app maintenance, etc.). Elucidate key design and release decisions to LOB and communicate which request/component of request can be completed within current or future release cycles.
Work closely with Journey Owner(s) to:
Maintain product consistently at all times
Understand future release features and when support will transition from Pod to Production Support
Update knowledge articles and job aids for product support team (i.e., CMS Admins) for upcoming release features
Create and maintain documentation for intake/triage process for all types of request categories, including:
The proper execution, testing and validation of the item(s) before moving to production.
When and how to use Sitecore data templates and components to overlay standard process for changes to global vs unique content.
Decision points and criteria within work breakdown structure that directs the product support team when requests/components of requests need to be transferred/escalated to Journey Owner.
Design and other key decisions into a work breakdown structure and flow that can be used by product support team to breakdown requests for LOB into action items.
Knowledge base of articles to enable self-learning by product support teams on product design, product scope and support process.
Ensure product support team are consistent with overall design and release timing as outlined by Journey Owner.
Assist in the intake of product requests, clarify and breakdown requests from LOB for changes to product, based on requests placed in email queue or IT Hub. As needed, interact with requesters and stakeholders in LOB to clarify request and assess business priority.
Evaluate appropriateness of escalated requests that lie outside of standard product requests.
As needed, communicate/escalate request when functionality doesnt currently exist in the product for Journey Owner to determine if it should be added into the backlog.
Follow-up with business if determined that we wouldnt pursue the request based on current functionality.
BS or BA in related field or equivalent combination of related experience/education
5+ years of experience in digital product development/maintenance
Strong familiarity with Sitecore v. 9.3
Strong communication skills, both verbal and written.
Collaboration and organizational skills
Digital product development in a healthcare delivery organization
Experience with other highly regulated businesses (e.g., financial services) will also be considered
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider netwo...rk and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.