Front Desk Concierge AdventHealth Primary Care + Sanford
Location: Sanford, FL
Top Reasons To Work At AdventHealth Partin Settlement Primary Care
Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.
Fulfilling work with people who treat you like family.
Excellent benefits, market-driven wages and career development opportunities.
Recognized for the seventh year in a row as a recipient of the Gallup Great Workplace Award as part of the AdventHealth network.
Opportunities for advancement as we expand our network across the nation.
Full time; Rotating schedule, two days on, two days off (Monday-Friday 8am-8pm), alternate weekends (required to work every other weekend, hours are 8am-2pm on Saturdays and Sundays), and some holidays
You Will Be Responsible For:
Demonstrates through behavior AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
Drives customer service initiatives by creating and owning the patient experience
Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously
Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data
Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration
Handles “release of information” requests for patients, referring offices, other medical facilities, attorneys & insurance companies.
Verifies insurance eligibility and determines accurate up-front collection amount
Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel
Verifies diagnosis and procedural codes are entered into the Electronic Medical Record (EMR)
What You Will Need:
High school diploma or equivalency
Must maintain current CPR certification at all times. If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days.
Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements
Ability to operate a computer, copier, fax and scanner
Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds
Ability to request and collect co-pays and outstanding balances
The Front Office receptionist is a passionate, energetic, and service oriented professional. Under supervision of the Practice Manager, the Front Desk Concierge establishes the patient’s overall experience by making patients feel safe, cared for and respected with an emphasis on customer service. They are responsible for creating a pleasant experience for patients across access related activities including scheduling, registration and pre/post visit communications.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.