Overview This Manager, Service Management will be responsible for the daily identification development of the support content that will be presented to the Fairview user community through self-service channels leading to a full chatbot implementation. It will have a team (3-5) of content developers and customer experience (Cx) analysts that will identify, prepare and develop (write, script, & document) support content to be applied in a self-service, automated and eventually a self-healing environment. This position will be responsible to create and direct day to day operations, an implementation plan, rollout, and drive maturity of newly created processes. It will lead the development of process automation and scripting to mature existing Fairview process
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