The VUMC data center is a 24x7 operation and hosts all the medical center's most critical IT infrastructure. The Data Center Operations team is responsible for monitoring, maintaining, and improving the critical IT infrastructure that supports a top 10 biomedical research program, a nationally recognized adult and children's hospital that provides care to over 2 million patients per year, and the Vanderbilt Health Affiliated Network which works with over 60 hospitals and 5,000 clinics across the Southeastern US.
The Computer Operation Specialist installs, uninstalls, and moves hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center. The Computer Operation Specialist confirms and labels devices, racks, and cables. The specialist works in a standard ticketing system, providing clear, timely, and appropriate communications.
The specialist performs these activities under the direction of the Operations Supervisor and/or Operations Manager and follows Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies while meeting requirements for quality and quantity of work. The specialist is responsible for maintaining data integrity of all assets in the Data Center.
This position will be responsible for the day-to-day operational needs of data center facilities in a 24 X 7 operating environment. They will maintain the proper operating conditions for all IT processing and network equipment to ensure 100% uptime for all systems. The specialist supports Data Center uptime through attentive and proactive monitoring of facilities systems including: fire suppression, water infiltration detection, air cooling, and power.
The specialist provides remote hands support for any request requiring actions within the data center space to include, but not limited to, server / network equipment racking, provisioning power for new rack installations, data/storage cabling, and hands-on support for problem resolution.
* Physically assist in moving and racking equipment
* Able to safely lift and move a minimum of fifty (50) pounds
* Excellent verbal and written communication skills
* Ability to update asset management data as required
* Effectively utilizes the ticket management system
* Able to Install/Uninstall/Maintain Tier 3 devices (servers, switches, storage and other hardware)
* Able to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards
* Communicates effectively in tickets, emails, telephone conversations, and in-person interactions with customers, management, and peers
* Must work effectively with other staff and customers
* Must be able to multi-task
* Must be able to adapt to changing priorities, conditions, and circumstances
* Must be punctual and reliable
* Must have good organization skills
* Must have good interpersonal skills for working in a team environment
* Must have good time management skills
* May be required to operate material handling equipment - server lifts.
* Proficiency working with standard desktop PC tools and applications such as MS Office, MS Outlook, web browsers, etc.
* Server/Network Hardware Rack and Stack experience
* Experience working with ticketing systems.
* Working knowledge of computer hardware
* Working knowledge of networking components and infrastructures
* Knowledgeable in Data Center best practices
* Strong cable management skills and experience running fiber and copper in a data center
* Other duties as assigned
* Certifications in Data Center technologies are desired
PLANNING AND ORGANIZING (FUNDAMENTAL AWARENESS): Demonstrates ability to anticipate basic resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, meet deadlines, and organize work for own assignments and responsibilities. Appropriately matches equipment, and capital resources to task demands. Prepares and presents clear and accurate status reports on projects and assignments.
QUALITY MANAGEMENT - (FUNDAMENTAL AWARENESS): Understands the goal of increasing organizational productivity and individual performance by making the products and services within your work assignments more efficient and more effective. Demonstrates quality management practices on the job which result in superior products and services delivered.
TECHNICAL ANALYSIS - (NOVICE): Knows most major/common assigned product group functions. Demonstrates ability to analyze and develop solutions to moderately complex operational and/or technical issues. Capable to design, build, configure, install, run reports, and perform maintenance support as instructed. Successfully handles basic break/fix service issues. Demonstrates ability to break down work into manageable and measurable units. Organizes work and meets deadlines.
COMPUTER EQUIPMENT OPERATIONS (FUNDAMENTAL AWARENESS): Possesses a fundamental knowledge of the operating characteristics of the equipment. Has light experience or a basic understanding of the commands required for operations.
Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
Team Interaction: Provides guidance to entry level co-workers.
About the Department:
VUMC IT provides hardware, software and service solutions for the entire Medical Center. With over 40,000 workstations in the Medical Center, our teams can assist not only with hardware support, but also software and application support and services to enhance security and protection of your information.
Position Shift : Days
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
Magnet Recognition Program: Received our third consecutive Magnet designations.
National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
Human Rights Campaign Healthcare Equality Index: 6 th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.