Stanford Children's Health - Lucile Packard Children's Hospital
Location: Palo Alto, California
Internal Number: 8756412
1.0 FTE, 8 Hour Day Shift
At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
The Unified Communications Engineer will provide voice engineering installation, troubleshooting, and support to Stanford Children's Health using Cisco Unified Communications Manager (CUCM) and other Cisco voice products/services/protocols. Areas of contribution include: IOS-based voice, Gatekeeper technologies, Call Manager database interaction (SQL), and IP Telephony best practices. Fax Gateway services, Mobile telephony devices and Audio Visual, Cisco video infrastructure support utilizes Cisco infrastructure equipment such as TMS, CUCM, VSE, VSC & bridging services.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
Voice Engineering using platforms such as Cisco, Avaya, RightFax, Teletracking, Wireless phones (Ascom/Voalte)
Liaison with Stanford University ITS department overseeing upgrades, new technologies & enhancements
Senior member of the Unified Communications team educating and leading the team in learning new technologies via cross training and mentoring
Serve as primary backup to Unified Communications Manager while on PTO, traveling and meeting conflicts
Keeps up with technology trends, research technologies for the new hospital, recommends specific vendors technologies, solutions.
Works closely with vendors with all aspect of Unified Communications services provided at various locations.
Works closely with Design and Construction and other contractors to ensure optimal Unified Communication design and room layout.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in a work related field/discipline from an accredited college or university
Experience: Three (3) years' experience of progressively responsible and directly related work experience
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Ability to communicate effectively at all levels of organization, demonstrating a willingness to listen and respond appropriately
Ability to demonstrate initiative, exercise good judgment, exhibit strong process improvement orientation, be an effective decision maker and have the ability to achieve results through other programs and individuals
Ability to demonstrate objectivity, sensitivity and a balanced perspective regarding employee concerns and organizational expectations
Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships
Ability to use judgment and make sound decisions
Knowledge of computer systems and software used in functional area
Knowledge of IT infrastructure, applications, end-user and mobile devices, good understanding of technology trends
Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer
Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.