Job Summary

Responsible for coordination of change requests in the IT Environment in accordance with the Change Management Process. Ensures and follows up that Changes with authorization and approvals, includes complete details, and are implemented timely. Evaluates where improvement is needed and works to implement those improvements to those processes. Ensures processes for change and release management are defined and effectively working within the IT division.

Job Duties

• Acts as a facilitator, responsible for the overall change management process.
• Tracks change performance across IT and communicate outcomes to IT teams, senior management, and business leadership.
• Creates and maintains a Change Advisory Board group; including planning, scheduling, managing and chairing meetings.
• Includes creation of agenda and meeting minutes to discuss higher risk changes as needed.
• Assesses the risk level or impact level of a proposed change and provide the authority to implement or reject changes, based off the process and procedure documentation.
• Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.
• Assists in the facilitation of the Change Advisory Board meetings; provide for the scheduling of change requests.
• Provides appropriate and timely communication about change so that stakeholders are aware and are ready to adopt and support the change.
• Performs trend analysis to anticipate potential problems for proactive resolutions.
• Assists with improvements to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees.
• Partners with other IT lifecycle process owners to ensure alignment and the consistent and effective delivery of ITSM processes to the organization.
• Suggests improvements as well as work to implement those approved improvements to processes and bottlenecks that require a new process flow.
• Takes the lead and facilitates discussions around Change and release management driving this initiative across the organization.
• Reports project progress and activity to a higher level of management also notifies when there could be potential risk to the organization as a result of a change or policy violation occurring.
• Mentors and reviews work of less experienced team members, insuring service level to user departments and system.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years).

Position Details

Salesforce experience preferred

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 6 years-Relevant experience* (Required)

Certification(s) and License(s)

Foundations of Information Technology Infrastructure Library Certification (ITIL) - Default Issuing Body

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.