Process Excellence

1.0 FTE, 8 Hour Day Shift

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Manager - Performance Improvement is responsible for the oversight of and alignment of multiple distinct functions within the Performance Improvement department including large strategic value streams, flow initiatives, the organization's daily management system (DMS), affordability, continuous improvement, goal deployment, and the Lean Healthcare Conference at Stanford. The Manager directly manages improvement staff within the Performance Improvement team.

This position is part of the Performance Improvement leadership team as well as the Quality and Performance Improvement leadership team. The Manager is responsible for developing and achieving organization wide and discretely measurable and sustainable change under the direction of health system and cpmV leadership. The purpose of this role is to lead the development of a culture of continuous improvement within the organization, through oversight, management and coaching of PI team members who deliver improvement initiatives, expert advice, facilitation, coaching, and guidance.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Develops and manages the Performance Improvement structures across the organization. Responsible for multiple identified high value transformational improvement programs and projects, utilizing improvement science practices. Ensures performance improvement resources are appropriately aligned and deployed supporting the needs in the organization.

• Maintains an active improvement portfolio in the form of leading the most complex initiatives and supervising other team members in less complex work.

• Strategically assesses the effectiveness of current performance improvement programs/value streams in achieving organization objectives. Analyses trending of data related to initiatives, best practices, and benchmarks. Develops recommendations for modifications to align to strategy and business goals.

• Determines and implements metrics that assess and monitor the effectiveness of ongoing performance improvement programs and initiatives.

• Supports the development and integration of new and /or existing programs, policies and procedures to ensure that programs support internal improvement capacity at all levels (e.g. Improvement forums, daily management system adjustment etc).

• Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the organization's goals and objectives; recruits, employs, trains, supervises, and evaluates staff. Develops and promotes performance improvement philosophies, strategies, and policies. Directs and oversees the design and implementation of projects, initiatives, and services that are responsive to needs and objectives of the institution.

• Develops and maintains collaborative and cross-functional relationships. Provides leadership and consultation to hospital management on high-impact issues, providing education in the area of performance improvement to departments ensuring alignment with organizational True North and strengthens PQMS across the enterprise. Represents performance Improvement function and serves as internal consult for relevant organizational committees.

• Participates in the development and implementation of operating budgets and management decision making of overall resource requirements (e.g. people, systems, and equipment). Demonstrates problem solving, leadership, conflict management, and team building skills in order to ensure a productive work environment and achievement of goals.

• Leads the performance improvement strategy deployment cycle including the development and deployment of goals, and the check/adjust process.

• Performs management functions by interviewing and hiring staff members; providing or arranging for training for subordinates; evaluating performance; and recommending or initiating personnel actions such as promotions, transfers, merit salary increases, or disciplinary action in order to ensure adequate and competent staffing as well as initiating or recommending responses to employee grievances.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related discipline/field from an accredited college or university

Experience: Seven (7) years of progressively responsible and directly related work experience

License/Certification: None required

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Ability to direct and manage the development and implementation of projects and processes for high impact programs and communications.

• Thought leader and operational expert around process and service transformation.

• Expertise in Lean, Toyota Production System (TPS), Just-Time (JIT), Six Sigma, and/or Flow Manufacturing techniques.

• Expertise in the planning and facilitation of improvement workshops. Expertise in applying a variety of Lean methods, such as Value Stream Mapping, 5S, Production Preparation Process (3P).

• Expertise in coaching on the development and implementation of Lean methods and daily management systems.

• Experience in both managing the work of and developing the capability of professional staff focused on improvement.

• Ability to mediate and resolve complex problems and issues.

• Ability to plan, organize, prioritize, work independently, meet deadlines and deliver projects to agreed scopes.

• Ability to perform business analytics, including data manipulation, reporting and analysis and able to present this to audience so they are able to understand the findings.

• Ability to coach and train staff at all levels within an organization on apply improvement science principles.

• Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication.

• Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation.

• Ability to provide leadership and influence others.

• Ability to manage multiple changing priorities and work effectively in a team or independent setting.

• Knowledge of inpatient and clinic operations and how it relates to labor productivity.

• Ability to make presentations to groups in a training or facilitation role in a confident and engaging manner.

• Ability to confidently liaise internally and externally to build relationships, influence, gain and share knowledge and experience and, where necessary, discuss and resolve issues.

• Ability to develop a sound knowledge of stakeholders and anticipate and respond to stakeholder needs.

• Ability to work independently and as part of a team to achieve goals and objectives.

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

L ucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.