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Vanderbilt Health
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PATIENT ADVOCATE
DescriptionSUBFUNCTION DEFINITION: 'Responsible for assisting in the resolution of patient and family questions, problems and complaints received from a variety of sources; interviewing and determining the appropriate course of action; reporting back to the family with the resolution; responding to letters of complaints or compliments; and coordinating investigations and responses to issues identified in patient satisfaction surveys.SHIFT: M-F 830am - 5pmDEPARTMENT: Family RelationsSUPERVISOR'S TITLE: Manager; Family RelationsPURPOSE OF POSITION: To serve as an advocate and liaison between patients/families receiving healthcare services and the organization's administration; staff and physicians. Th
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