Penn State Health Corporation

Location: US:PA:Hershey
Work Type: Full Time
FTE: 1.0
Shift: Day
Hours: 8:00a - 5:00p
Minimum Hourly Rate: $35.27

SUMMARY OF POSITION:

Responsible for routine maintenance of the voice switching equipment, including more complex activities. Provide highly skilled technical assistance in voice systems analysis, planning, engineering, and architecture. Make recommendations for resources and procedural changes required to maintain and/or expand service levels. Plan and implement computer systems to support voice systems operations. Assess enterprise needs with respect to voice system technologies. Perform feasibility studies for medium to large-sized projects. Develop technical standards and interface applications. Identify and evaluate new products. Coordinate with vendors to purchase and install software, hardware, and cabling. Develop support procedures and create user and technical documentation. Provide resolution for network problems.

The ideal candidate is adaptable, team focused, motivated by learning new technology and will be expected to play an integral role on our Avaya support and deployment team. Our engineers work with groups inside of PSH to deliver exceptional solutions and superior technical support experiences and methodologies.

Job Duties

• Support all Avaya Aura core systems and technologies; including, Media Gateways, Communication Manager (CM), Session Manager, Aura Messaging (AAM), Application Enablement Services (AES) and Contact Center technology.
• Utilize Avaya System Manager (SMGR) solution for deployments, configurations and support of Avaya Aura solution elements, applications, and services
• Design, deploy and manage PSH's Avaya Aura solution in on-prem, and hybrid Avaya environments moving forward.
• Perform system analysis and integration with other VoIP, Avaya, and other technologies
• Provide telecom engineering support, advice and consultation
• Provide onsite and remote support as needed
• Collaborate with other telecom engineers
• Coordinate with PSH network and technical staff
• Troubleshoot technical issues and provide appropriate resolutions and analysis of root cause(s) in alignment with contracted Service Level Agreements
• Mentor and train junior technical staff to encourage team's growth and development
• Provide Problem Management resolution on both software and hardware related issues. Avaya and Business Partner support model is also in place.
• Utilize proprietary and industry standard tools and technologies to monitor, isolate and interpret Unified Communications related network traffic and faults – e.g., WireShark, TraceSM, TraceSBC, etc.

MINIMUM QUALIFICATIONS: 

• Either: (a) Associate's degree plus four additional years of related experience or (b) six years total of related experience. 
• Adheres to and exhibits our organizational core values as outlined by Penn State Health.

IND123

If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, emailhrsolutions@pennstatehealth.psu.eduor download ourAccommodation Instructions for Job Applicants PDFfor more detailed steps for assistance.