Manager, Applications-Business & Support Services (Operations Center) - Full time - Days
WakeMed Health & Hospitals
Location: Raleigh, North Carolina
Internal Number: 45617
About WakeMed: Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the healthandwell-beingofourcommunitybyprovidingoutstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added valuetothe communitiesweserve.WakeMedisa leaderin cardiac and vascular care, women's and children's services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center,Children'sHospital,Women'sPavilionandBirthplace,RehabilitationHospital, Adult and Children's Emergency Departments and a Level 1 Trauma Center. WakeMed's team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the morethan 300 physiciansemployedbyWakeMed PhysicianPracticesusethe most advancedtechnologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit www.wakemed.org.
As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that promotes the valuing of differences, respect for people and cooperativeness among our diverse workforce. WakeMed does not discriminate against any employee or applicant in any terms or conditions of employment. All applicants/employees are considered for employment, transfer, promotion or training without regard to race, religion, color, gender, gender identity/expression, genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status
Position Information: The Mgr, Applications Support - Business & Supports services reports directly to the Director of IS Program Management Office and is responsible for managing the day-to-day activities of the analysts and developers responsible for all assigned Information Services computer applications. Provides leadership for the staff and ensures user satisfaction for the success and usage of the various applications/systems. Works closely with operational stakeholders and director to establish application roadmap to ensure all applications are kept current and provides highest level of functionality to support business processes. Provides management support (people, process & technology) over fully integrated Enterprise Resource Planning (ERP) system. Works closely and collaboratively with IS managers to ensure application environments are secure and application support team maintains high level of technical expertise. The manager will focus on the credibility of the Information Services department internally and externally, successful implementation of systems, developing the infrastructure to support the long term needs of the health system, staff development, customer satisfaction and contributing to the overall direction and information needs of the organization.
Experience Requirements: 5 Years Healthcare And 3 Years Management And 3 Years Information Services And Technical Support And Information Technology - Application Support - ERP Preferred
Education Required: Bachelor's Degree Business Or Healthcare Or Technology Or Related Field Required
Licensure/Certification Requirements: Certified/Licensed/Registered in Field of Practice Required - And Infor Certified OS Associate Preferred
At WakeMed Health & Hospitals, we are guided by a simple – yet powerful mission: to improve the health and well-being of our community by providing outstanding and compassionate care to all.To deliver on this mission, WakeMed employs the “best minds and the biggest hearts” in the business. Our team includes over 8,500 experienced registered nurses, technologists, medical professionals, support staff, and a medical staff of more than 1,200 physicians and advanced practice providers who are dedicated to putting patients first.When it comes to culture and benefits, we recognize that when we take good care of our employees, our employees can take even better care of our patients. We proudly offer competitive salaries that reflect background, experience and special skills. Our benefits programs are designed to give you and your family the support you need for today while planning for a successful tomorrow. We promote diversity in the ...workplace, provide equal employment opportunity for all qualified applicants, and we participate in E-verify.We think it’s pretty simple – we care for our employees and our employees care for the community.