All the benefits and perks you need for you and your family:
Benefits from Day One
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Job Location: Hybrid
The role you’ll contribute:
As Consumer Innovation Manager, you will have the opportunity to use your strategic thinking and leadership skills to analyze business opportunities, solve problems, create consumer centric products & experiences, and present recommendations to senior leadership to influence change and impact the future direction of AdventHealth. You will lead a team embracing a "consumer first" mentality to design, solution, and manage innovative products and services that deliver value. The skills and experience required for success in this role are strong execution with cross- functional team collaboration, strategic innovation, exceptional communication, a working knowledge of human centered design, and the ability to lead teams and define new products and services. Knowledge of product definition combined with communication skills and analytical abilities will shape how consumer experiences are designed, deployed, and managed across AdventHealth.
The value you’ll bring to the team:
Identify and prioritize areas of opportunity to improve the interaction and engagement between consumers and AdventHealth at various connection points
Organize, motivate, and lead a team to define and deliver coherent, consistent, intuitive, and high-quality experiences for Consumers and care teams across all interaction points and digital channels
Develop business cases for consumer projects by collaborating with stakeholders to align and refine business case inputs and models to determine points of value
Ensure consumer strategies have defined, measurable, and value-based milestones aligned to co-developed OKRs.
Oversee and participate in proof-of-concepts, prototypes and pilots of emerging technologies that may be leveraged to improve the Consumer experience
Derive opportunities through a data-driven analysis and decision process; synthesize insights based on consumer insights, market research, behavior analytics, and AdventHealth strategic priorities.
Define and develop Readiness criteria to launch newly developed products & experience across all AdventHealth markets including creation of strategic playbook, success metrics, and points of value
Lead transformation efforts to ensure shared progress of initiatives; collaborate on key announcements or communications, driving transformation visibility and engagement
Define scope, milestones, and roadmap for change and communications programs
Develop change management process plans as new products are designed to support execution and utilization and plans for leaders to maximize acceptance, adoption and utilization
Navigate the operational complexities of a healthcare system by leading with influence to manage necessary culture change and effectively launch projects
Continually pursue and champion KPIs, derive key insights, drive reporting tools, and devise and execute experiments and multivariate tests to find product solutions.
Participate and lead Consumer Research sessions to a deep understanding of our Consumers, including trends and challenges and recommend opportunities to leverage technology to make improvements and make adjustments to the digital product roadmap
Partner with Consumer Engagement teams to develop a strategic communication plan that delivers the right message at the right time to the Consumer
Lead A/B Testing/Multivariate Optimization efforts to identify areas to simplify and improve the Consumer experience
Responsible for management, evaluation and enhancement of overall experience strategies and their related implementation tactics, striving to improve the Consumer and Team Member experience
Deep understanding and proven track record of product management and user experience design with respect to Web, mobile and wearable technology, native application and Web engineering, as well as the ability to provide broad influential leadership towards the development of Consumer- and employee-centric experiences.
Lead a cross-functional team of Consumer Experience, Research, UX, Technology & Operations team members to estimate, design, new products and experiences through a product lifecycle that leverages agile principles
The expertise and experiences you’ll need to succeed:
Minimum 3+ years experience working in product management, preferably in a senior leadership role, or a related field delivering digital experiences
MBA or equivalent, preferred
Desire to innovate relentlessly with a passion for emerging technology and the creative energy to understand how to apply that to solve Consumer challenges within a complex ecosystem
Experience with Agile software development methodologies and practices
Understanding of digital business, value drivers, and fiscal management of large-scale,
complex product lines/verticals and/or projects
Exceptional verbal and written communication and project/program leadership skills, including the ability to communicate effectively at the senior most executive levels of a company
Strong presentation skills, particularly the ability to tell a story with data and research
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.