LifePoint Health has an oppurtunity for a Network Operations Center Manager to join our team in Brentwood, TN!

Summary:

• Manage NOC team of Network Techs.
• Hire, train, develop, and retain highly responsive and customer focused analysts to ensure the effective operation of the department.
• Provide performance objectives and conduct performance reviews to evaluate team member technical skills and abilities to execute all NOC team processes and responsibilities.
• Provide technical networking expertise & strong troubleshooting skills to the team and ensure that personnel possess and grow their technical skills to perform their roles.
• Provides overall direction and leadership to the operational activities of the NOC.

About LifePoint Health:

LifePoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

Essential Functions:

• The NOC Managers primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of customer's infrastructure by managing mission essential operations that facilitate the prompt detection, resolution, escalation and reporting of service impacting events and incidents.
• Oversee NOC responsibilities which include patch monitoring, alerting and escalations, and documentation of system resolutions including infrastructure and applications
• Provide hands on technical support related to the overall health and maintenance of the customer environments in executing all tasks related to the NOC Analyst duties as defined by the LifePoint NOC Analyst Job Description.
• Act as backfill during instances of personnel shortages to maintain uninterrupted coverage.
• Managing the 24 x 7 day to day operations of the NOC while providing 24 hour on call support related to NOC operations
• Manage tools, systems and procedures to ensure dynamic management of the enterprise IT infrastructure
• Generate regular interval reporting as it pertains to staff analytics, network and infrastructure performance and availability, and NOC service and support of other departments.
• Provide technical point of contact for Support Departments and projects
• Manage NOC SharePoint site and KB documentation
• Coordination of NOC resources during major service Interruptions and perform detailed after actions reviews after the outages have been resolved.
• Review NOC staff Incident management to ensure accuracy and completeness of documentation regarding troubleshooting and resolution
• Work with technical project managers to provide direct support in regards to network implementation, monitoring, and escalation.
• Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
• Perform tier-2 escalation support and act as the point of contact in the NOC for all inquiries from other departments.
• Ensure timely response to customer inquiries for assistance, and coordinate potentially impacting vendor service maintenance or repairs with impacted upper management
• Work with Tier 3 Managers to improve Tier 1 and 2 troubleshooting and repair procedures.
• Analyze NOC functions and persistently evaluate the NOCs roll in IS Departmental support looking for opportunities where the NOC can expand that support.

Knowledge, Skills & Abilities:

• Skilled utilizing ITSM ticketing products preferred, including ServiceNow
• CCNA/JNCIA certification preferred
• ITIL v3, CCNP certifications are preferred
• Excellent verbal, written and presentation skills to effectively translate and communicate complex technical information and risk to all levels of internal and external organizations
• Strong problem-solving skills, critical thinking, excellent analytical ability
• Team building, mentoring and coaching skills
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
• MS Server
• Virtualization using VMware
• Active Directory, DHCP, DNS
• Ability to work independently as well as in a team environment.
• Network services experience.

Education:

• Bachelor's degree in computer science, engineering, information systems, or information technology or relevant work experience.

Expierence:

• More than 6 years' experience in IT support field with a focus on networking
• Three (3) years managerial experience for teams of ten or more technical people