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Institutional Change Manager

Cincinnati Children's Hospital Medical Center

Details

Posted: 06-Aug-22

Location: Cincinnati, Ohio

Salary: Open

Categories:

Operations

Internal Number: 129849

Description

Responsible for gathering and organizing business data through an integrated software suite. Oversees applications that automate business functions.

REPRESENTATIVE RESPONSIBILITIES

Summary

Demonstrate expert ability by solving complex problems that impact the strategic direction of the organization. Serve as an expert and role model across multiple disciplines and impart knowledge to others. Mentor team members within technical and functional areas. Business and technology visionaries who serve as innovation experts, organizational change specialist, and cross domain experts. Focus outside of the organization on what the industry is doing, formulate the future vision and strategy, and design innovative new approaches to doing business to ensure the organization continues to operate efficiently. Convert business opportunities to innovative business solutions and translate strategy into breakthrough process and technology.

Configuration and Process

Responsible for facilitating the change management process. Develop tactical plans in alignment with strategic goals of the organization. Work with IS management, technical architects and business leaders to ensure the alignment between technical and business strategies. Share responsibility, with IS management, as business relationship manager to client areas. Expert understanding of business requirements across multiple areas with demonstrated expertise in one or more domains. Participate in vendor selection process to ensure the products or solutions meet the needs of the business. Provide leadership to cross-functional teams to design, implement and validate complex solutions ensuring alignment with the business needs of a world class medical center. Demonstrate knowledge of the principles and concepts of program management, including expert skills with relevant project management tools. Communicate effectively across all levels within the organization. Demonstrate expert process and application knowledge through presentations within user communities, conferences and professional organizations. Influence product development through participation in appropriate channels. Build and maintain a strong network with peers across other organizations.

Production Support

Provide analysis and support to resolve highly complex issues. Serve as liaison between staff to effectively communicate technical information to a non-technical audience. Partner with business owners to identify the most valuable initiatives. Oversee appropriate change control methods are followed to implement system solutions.

Customer Service

Ensure outstanding end-user support is provided, including ongoing monitoring of service level agreements for incident management and collaboration with other areas to ensure customer-centered support. Adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers.

Miscellaneous

Locate and leverage available enterprise resources, including peer connections, to share expert knowledge and skills within supported business areas. Maintain a professional image at all times and serve as an ambassador of CCHMC. Work well with others and foster a positive team environment. Share responsibility to guide, motivate and encourage teamwork. Develop and deliver training objectives as necessary. Mentor analysts to assist with professional guidance and ensure best practices are followed. Monitor workloads and ensure ongoing alignment with business priorities. Serve as delegate for IS management as necessary.

Qualifications

EDUCATION/EXPERIENCE

Required:

Bachelor's degree in a related field
7+ years of work experience in a related job discipline

Preferred:

Experience in culture assessment and transformation
- - The ability to demonstrate/explain how you have addressed cultural norms that could have negatively impacted the implementation or effectiveness of the system design.
Experience across industries or higher education
Experience leading change management in ERP projects as well as other organization development experience outside of ERP or technology engagements.

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About Cincinnati Children's Hospital Medical Center

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better, and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

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