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Analyst II - AV Support Technician
DescriptionExpected Starting Salary: 22.79 - 27.77SUBFUNCTION DEFINITION: Respond, diagnose, and resolve a wide variety of inquiries and problems related to A/V systems, Video Teleconferencing, Recording/Archiving and Web Collaboration. Utilize technical expertise and customer service skill to support users of interactive Audio/Video (A/V) systems. Focuses as a resource and responds and anticipates inquiries related to a specific subject matter or technical applications.REPRESENTATIVE RESPONSIBILITIESOperations SupportSupports and monitors A/V Hub (command center) help desk mailboxes, incident queues and requests for systems technologies support throughout CCHMC. Performs routine tasks such as recording presentations, web


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