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Supervisor Service Quality & Performance Improvement - Community Health Choice
JOB SUMMARY: The Supervisor of Service Quality and Performance Improvement will be responsible for the day-to-day activities and performance of a team of Service Quality Coordinators, Enrollment QA Analysts, and Performance Improvement Specialists. The Supervisor will be responsible for coaching and developing the teams to exceed performance expectations. The Service Quality and Performance Improvement Supervisor will collaborate with other Lines of Business to present recommendations for process improvements based on feedback and observations. The Supervisor will partner with Learning and Development to identify training needs and lead monthly calibration sessions. The Service Quality Supervisor will


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