The Donor Relations Specialist III, reporting to the Director, Donor Relations, works as a member of the Engagement, Stewardship and Donor Relations team to manage a comprehensive donor recognition program across the Phoenix Children’s Health System.
The Specialist III will support the Donor Relations Program by providing thoughtful partnership and project management oversight for the recognition strategy and execution; including recognition within proposals and impact reports, annual digital donor walls, naming and plaque design and installations, milestone and anniversary acknowledgements, digital and print donor touchpoints, annual recognition branded items and special occasion items. The Specialist III is expected to actively contribute to the integrated engagement and stewardship strategy across the Foundation.
Required Skills/Knowledge Outstanding verbal and writing skills to effectively communicate with donors, colleagues, institutional leadership, faculty and staff.
A high level of initiative, compassion, creativity, and enthusiasm coupled with an ability to earn the confidence of a wide range of internal and external constituents.
Proficiency with donor database software, donor lists reconciliation and project management is desired, with a focus on recognition and reporting preferred.
Functional Accountabilities Recognition Execution
Enhances donor relations by providing a high level of service to internal and external constituent groups to strategize, incorporate, and execute recognition activities including physical and marketing recognition, event stewardship, etc.
Tracks all donor recognition signage across the Phoenix Children’s Health System to include satellite locations. Coordinates requests from development officers for naming materials (space descriptions, floor plans, artistic renderings and photographs) for donor proposals and campaign materials; tracking and inventory process; development, installation and programming of all digital donor walls, recognition displays and named spaces.
Assist with proposal and/or stewardship plan development to ensure activities proactively and proportionately steward and recognize constituencies.
Partner, develop and implement strategies to increase engagement and stewardship through donor recognition societies.
Assist with managing donor recognition and naming opportunities within our recognition database
Program Development
Strategize and lead broader implementation of the Foundation’s digital impact reporting platform for donors across major, corporate, annual and events; includes partnership with Foundation leadership, gift officers, editorial and design teams
Proactively partner with internal stakeholders to assist in the development and execution of stewardship strategies for recognition societies to include $1M+ cumulative donors
Evaluate and lead process for donor touchpoints to ensure timely, accurate and proportional stewardship based on benchmarking and best practices
Evaluate and implement donor recognition policies and procedures to assist gift officers with donor management, engagement and stewardship in the pursuit of additional philanthropic gifts
Innovations and Improvements
Proactively employ best practices to produce highly accurate, high quality work products and the continued improvement of an integrated stewardship and donor relations system.
Offer guidance to improve and streamline stewardship execution; ensure stewardship, cultivation and special projects are executed at the highest level.
Partner with internal stakeholders to develop relationships, gather feedback and metrics, and implement process-improvements
Working in close collaboration with leadership, Specialist III develops and implements many aspects of multiple programs that align with hospital’s mission and support the Foundation’s goals. Working independently, the Specialist III may be in charge of overseeing program/project execution that could include staffing, volunteers, budget and fundraising goals from start to finish. This position may also be responsible for special events that publicize the organization and its programs to the community. Position may have direct and/or indirect oversight of lower-level staff members and/or volunteers.
Education
Bachelor's degree in related field or equivalent experience. (Required)
Bachelor's degree in related field. (Preferred)
Experience
6 years of related experience in related specialty. (Required)
Project and/or program management experience. (Preferred)
People management experience. (Preferred)
Special Skills
Strong written and verbal communication skills provided in a professional manner with a positive disposition. (Required)
Excellent organizational abilities with acute attention to detail and multi-tasking (Required)
Knowledge and experience working with a variety of computer software. (Required)
Self-motivated with a desire to exceed objectives (Required)
Ability to maintain a flexible schedule to accommodate occasional night and weekend activities. (Required)