Responsible for clinical information systems application implementation and management, and the connectivity and interfacing of other clinical information systems outside the primary hospital information system. The Analyst, under general direction, assists in assessing, planning, building, installing, maintaining and documenting various aspects of clinical information systems. The Analyst also supports efforts to re-engineer and improve and adapt processes to complement information system applications. The Analyst identifies problems and develops solutions through coordination and collaboration among clinical areas, Information Systems, and ancillary departments, and by adapting and configuring applications to meet needs. The Analyst needs to be knowledgeable in various aspects of Information Systems capabilities, terminology, processing, and end user equipment, workflows, and processes. The Analyst must be able to assess customer education needs and provide training as necessary in effective use of information systems applications. The Analyst provides on-call and department operational support as needed. Also, the analyst completes other assignments based on ability or need, and actively participates in the department's performance improvement and continuous quality improvement (CQI) activities.

EXEMPT

Responsible for meeting the needs of various clinical and patient care areas of the organization through designing, testing and implementing computer programs and computer-based information systems.

Promptly and effectively responds to known or suspected system-based problems, or safety issues related to application use.

Demonstrates knowledge of current software systems, operation procedures and technological developments.

Provides assistance and training for patient care system users.

Identifies and works to resolve issues relating to clinical systems. Provides assessment of causes and recommends improvements. Documents and presents findings and recommendations.

Responds to user issues submitted to IT Service Desk as second-tier support and performs troubleshooting and problem resolution, including effectively engaging vendors and other support personnel.

Performs dictionary and table maintenance to enhance systems functionality.

Maintains documentation consistent with clinical systems configuration and related support and usage procedures.

Acts as liaison to clinical areas and is knowledgeable in various aspects of Information Systems capabilities, functions, design, configuration, and use, information systems and clinical terminology, systems processing, and end user equipment, workflows, and processes.

Assists departmental application team members in accomplishing all activities necessary to support patient care information system application(s).

Provides input for the justification and acquisition of hardware/software to support clinical systems.

Attends clinical systems meetings to update members on project(s) status, as well as to address other relevant issues.

Performs feasibility studies and cost analysis of system changes; evaluates software.

Documents and prepares reports of program developments and revisions.

Maintains a good working relationship with outside consultants and vendors.

Demonstrates an ability to be flexible, organized and function under stressful situations.

Maintains a good working relationship both within the department and with other departments.

Consistently demonstrates a professional, self-directed approach to department responsibilities.

Performs on call duty as required.

Accepts additional responsibilities as assigned.

Adheres to dress code.

Completes annual educational requirements.

Maintains regulatory requirements.

Wears identification while on duty.

Maintains confidentiality at all times.

Attends department staff meetings as required within the department.

Reports to work on time and as scheduled; completes work in designated time.

Represents the organization in a positive and professional manner.

Actively participates in performance improvement and continuous quality improvement (CQI) activities.

Completes applications changes needed to ensure regulatory compliance, and federal, state and local regulations and standards are met.

Communicates and complies with the Benefis Health System Mission, Vision and Values as well as the focus statement of the department.

Complies with Benefis Health System Organization Policies and Procedures.

Complies with Health and Safety Standards and Guidelines.