Overview

GENERAL SUMMARY

Identifies, develops, and converts new customer opportunities in order to meet or exceed assigned sales target. Target customers include ambulatory/health care organizations within an assigned territory and for a specified customer list. The Business Development Manager independently manages a territory and/or market segment as assigned.

TJCCW

#LI-REMOTE

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Initiates contact and follow-up with government agencies, customers, and corporate customer accounts that are not yet accredited by the Joint Commission as assigned by ED. Uses customer relationship management database, Salesforce, to document activities and develop opportunities to close initial accreditation customer sales. Also, works with existing customers to strengthen relationship and encourage use of certification add-on options, or other value-add accreditation services. Expands penetration within existing assigned customer accounts.

• Arranges, plans, and conducts prospective customer development meetings and sales presentations by telephone and in-person.

• Achieves quarterly and annual sales revenue targets.

• Prepares and arranges for Joint Commission leadership presentations that deliver key value messages about accreditation to potential customers and influencers. Coordinates these meetings as appropriate with Joint Commission's Washington, DC office and other value-add accreditation and certification programs.

• Collaboratively works with other Joint Commission departments and staff to respond to customer inquiries and needs as part of the sales or retention cycles.

• Provides regular (weekly, monthly, quarterly) updates and review of current, deferred, and prospective prospects/candidates as part of pipeline reviews and territory action planning.

• Assists SBU in researching and identifying emerging accreditation opportunities as driven by Federal and State government influencers, private corporate activity, or payors.

• Participates in Strategic Business Unit and other internal work groups as requested and contributes to SBU environmental assessment and strategic business plans.

• Represents The Joint Commission at meetings, tradeshows, Webinars, education programs and other events to generate new customer opportunities for accreditation and certification.

• Where applicable, assist the ED in training new employees. Contributes to the development and/or maintenance of training materials and documents and serves as key contact for new employees during the initial training process.

Qualifications

SPECIAL SKILLS AND ABILITIES REQUIRED

• Excellent oral and written communication skills necessary to produce proposals, reports, analyses, and presentations.

• Ability to develop relationships and encourage influencer organizations, corporate customers, and independent customers to continue to use Joint Commission accreditation, and to extend accreditation opportunities to new organizations.

• Ability to track and coordinate customer contacts via Salesforce, a customer relationship management software. Contribute to results reporting tracking based on customer contacts.

• Able to organize, synthesize and respond to complex information.

• Self-starter, comfortable in a deadline-oriented environment. Demonstrated skills in delivering results.

KNOWLEDGE AND EXPERIENCE REQUIRED

• Proven track record in external relations, business development, customer relations/account management and/or sales.

• At least five years of progressive experience in a relevant health care setting or a sales setting.

• Master's degree or equivalent experience

• Familiarity with the health care industry

TRAVEL REQUIREMENTS

Anticipated travel requirement up to 25% for presenting to customers/prospects or representing enterprise at industry meetings.

This description is intended to describe the general nature and level of work performed by an independent contractor. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.

Note: Employees are required to be fully vaccinated against COVID -19 as a condition for employment.