JOB SUMMARY


Primary responsibility is to configure and provide intermediate functional and technical support for the specific application or set of applications to a variety of business and clinical users.  In addition, part of the responsibility is to collaborate with end users to understand the workflow and its interdependencies and make corrective adjustments or enhancements. This role is the central point of communication for a variety of users and will coordinate all activities on behalf of the IS organization. He/she assists with the analysis, recommendations for corrective actions and resolution of problems within the software application and provides support for normal maintenance of upgrades and system maintenance.

ESSENTIAL FUNCTIONS OF THE ROLE

Provide analysis and documentation of workflows, data collections, end-user report details and other technical issues associated with applications, applying both vendor and internal stakeholder consideration.

Create, modify and track system build timely and effectively.

Create and execute test scripts for new system builds.

Implement system updates and changes, and communicates those changes to super users and end users.

Provide ongoing application support and end user training for all supported applications.

Engage, manage, and communicate to all stakeholders.

Solve problems by analyzing business issues/requirements, analyzing workflows and synthesizing key messages.

Assist in the coordination of training materials and schedules for all super users and end users.

Serve as liaison between end users, subject matter experts and vendor implementation team.

KEY SUCCESS FACTORS

Working knowledge of end user workflows; has an understanding of the workflows and the inputs/outputs from an end user and patient perspective.

Ability and experience understanding end user workflow and owning the technical components of that workflow.

Ability to work well in team environments and facilitate integrated meetings.

Proficient with word processing, spreadsheets, workflow tools, and email software applications in an intermediate capacity.

Demonstrates customer-oriented service excellence principles.

Self-motivated with ability to identify and resolve issues, and advance personal knowledge.

Ability to execute complex tasks through organization and details driven approach.

Demonstrates excellent interpersonal communication skills, among facility customers and team members.

A motivated, quick learner of software and information technology.

Proficient in accurate, thorough and complete documentation.

Epic application knowledge to build, test, support and train.

BENEFITS

Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification

- EXPERIENCE - 2 Years of Experience

- CERTIFICATION/LICENSE/REGISTRATION -
       Epic Certification (EPICCERT)

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