Assesses, plans, configures, implements, maintains and documents electronic medical record (EMR) and business applications. Supports efforts to improve and adapt workflows and processes that adhere to the EMR model system and align with current best practice standards. Coordinates and collaborates among business service lines and Information Technology Services to resolve EMR and business application issues. Assesses customer education needs and provides training and support in effective use of information systems applications. Demonstrates knowledge of EMR and business applications, capabilities, functions, configuration, end user equipment, workflows, and processes. Provides a secure, effective, integrated patient care delivery system that continually improves outcomes, reduces cost, increases efficiency, and optimizes the users' experience.

EXEMPT

Demonstrates functional knowledge of the EMR, business applications, 3^rd part applications, and the interfaces between systems.

Promptly and effectively responds to known or suspected system-based problems, or safety issues related to application use.

Participates in multiple cross functional projects and understands project planning, communication, and coordination related to project success.

Provides assistance and reinforces training for business system users.

Identifies and works to resolve issues relating to healthcare application systems. Provides assessment of causes and recommends improvements. Documents and presents findings and recommendations.

Responds to user issues submitted to IT Service Desk as second-tier support and performs troubleshooting and problem resolution, including effectively engaging vendors and other support personnel. Initiates issue escalation as needed.

Creates and maintains system process documentation, upgrade documentation, and new release documentation.

Executes and documents test scripts for unit and end to end testing per standards.

Ensure that all software modifications/upgrades are working according to the EMR or business application specifications and meet regulatory compliance, federal, state, and/or local regulations.

Follow departmental standards for software configuration, modifications, and quality assurance.

Remains current on industry trends and vendor/EMR/application updates.

Attends and participates in team, project, department and other meetings. Reports relevant issues and updates as needed.

Communicates clearly and effectively with all levels including leadership, providers, clinicians, end users, team members, and vendors.

Demonstrates an ability to be flexible, organized and function under stressful situations including the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.